Which of the following statements is true regarding values in conflict resolution?

Recommended textbook solutions

Operations Management: Sustainability and Supply Chain Management

12th EditionBarry Render, Chuck Munson, Jay Heizer

1,698 solutions

Human Resource Management

15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine

249 solutions

Anderson's Business Law and the Legal Environment, Comprehensive Volume

23rd EditionDavid Twomey, Marianne Jennings, Stephanie Greene

369 solutions

Operations Management: Sustainability and Supply Chain Management

12th EditionBarry Render, Chuck Munson, Jay Heizer

1,698 solutions

Which of the following statements is true regarding conflict?

a. As the ambiguity about where responsibility for actions lies decreases, the potential for conflict increases.

b. People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict.

c. The smaller the group, the greater the likelihood of conflict.

d. The less specialized the activities of the group, the greater the likelihood of conflict.

e. Diversity of goals among groups is a major source of conflict.

Which of the following is an assumption of the win-win approach to conflictresolution?•For every gain by one party, there is a loss by another party.•Limited resources have to be split between parties.•The process should focus on the parties' positions rather than their interests.•All parties can gain from the resolution of the conflict.CONCEPT2Jane and Joe continue to have a conflict in regards to getting Jane's timesheet turned in ontime. Because Jane travels, she is often not in the office with her work laptop when thetimesheet is due.Based on the information given, which of the following is the most feasible option forresolving the conflict?•Jane could have another employee submit her timesheet for her.•Jane could travel with her work laptop and submit her timesheet remotely.•Jane could print out her timesheet and mail it to the office.•Jane could turn in her timesheet whenever she gets back in the office.CONCEPT3Which of the following is a characteristic of an effective resolution to a conflict?•Both parties feel that their positions have been met.•The agreement offers both parties a range of options.•Outside parties are invited to participate in the resolution process.

SOPHIA Pathways

Conflict Resolution

COM-ELE (ConRes1001)

Unit 3 – Milestone 3

1.Which of the following approaches focuses on finding a solution that most closely aligns

with each party’s interests? Win-win thinking

2.Which of the following best describes why parties might choose to formally write out a

mediated agreement? To double-check that all parties are satisfied with the solution

3. In conflict resolution, putting the focus on a party’s specific actions rather than the

party’s innate qualities is called which of the following? Identity vs. action

4.Select the term used in conflict resolution for a situation in which the interests of both

parties cannot be met jointly. Impasse

5.Why is active listening so important? All of the answer choices are correct.

6.During the conflict resolution process, thinking in integrative terms rather than

distributive terms will ensure that the parties focus on interests rather than positions.

7.One evening, Krista told her husband, Ted, “I just have so much on my plate right now. I

want to paint the baby’s room tomorrow, but I also have to organize that bridal shower

for Marisa and pick up my mom from the airport. It’s just so much!” Ted replied, “I hear

that you have a lot going on. You’d like to pain the baby’s room, but you also have to

plan your friend’s bridal shower and get your mom form the airport. What if I picked up

your mom – would that help?” Which active listening skill did Ted use in his response?

Summarizing

8.For brainstorming to work, parties must do which of the following? Suspend judgement

until all options have been generated.

9.Which of the following is the best outline for a problem statement? How can we meet all

of Party A’s needs, as well as all of Party B’s needs?

10. Which of the following is the first part of an effective assertive communication

statement? Empathy/validation

11. Which of the following describes a reason why a mediator might ask parties for their

input on the process and ground rules? To demonstrate to the parties that they are capable

of working collaboratively.

12. Which of the following is a reason for repeating a stage of a conflict resolution process?

To help clarify parties’ interests

13. Which of the following terms describes the degree to which a proposed action or solution

is actually possible? Feasibility

14. Which of the following statements is true regarding values in conflict resolution? Values

are constant, but actions can be negotiated in the resolution process.

15. Select the term that describes the act of focusing parties’ attention on tangible actions and

conditions within a conflict, rather than perceived innate qualities of the parties. People

vs. problems

16. Which of the following is the best definition of positional bargaining? A form of

negotiation where elements are seen as things to be traded back and forth between the

parties.

Which of the following statements is true regarding conflicts?

Which of the following terms is used to describe a formal nation or government that has official power to conduct diplomacy with other nations?

Which of Abes statements represents an interest?