Which of these is a work study training method that teaches job skills through a combination of on

Which of the following statements is true of simulators used in training?
A. They must have elements identical to those found in the work environment.
B. They cannot be used when the risks of a mistake on a job are great.
C. They are used for on-the-job training.
D. They are inexpensive to develop.
E. They do not need constant updating.

A

_____ refers to the ways an organization's people encourage training.

A. Situational constraint
B. Employee orientation
C. Benchmarking
D. Social support
E. Experiential programing

D

Which of the following statements is true of case studies?

A. Case studies stimulate learning by actively involving participants and mimicking the competitive nature of business.
B. Cases practice trainees in weighing and acting on uncertain outcomes after evaluating a case.
C. Trainees play a largely passive role while being trained with case studies.
D. Case studies do not encourage trainees to take risks.
E. Training with case studies does not require any interaction among trainees.

B

Using avatars for training purposes would be an example of _____.

A. benchmarking
B. action learning
C. adventure learning
D. simulation
E. orientation

C

When should a training program be evaluated?

A. Before the request for proposal is developed.
B. When the organization ensures readiness.
C. After the program has been developed.
D. During the implementation of the program.
E. When the program is being developed.

E

When using an outside expert, a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

A. cohabitation agreement
B. letter of intent
C. certificate of occupancy
D. articles of incorporation
E. request for proposal

E

Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes:

A. virtual reality
B. self-directed learning
C. action learning
D. business games.
E. simulations.

C

_____ is a training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would happen on the job.

A. Apprenticeship
B. Coordination training
C. Experiential training
D. Internship
E. Simulation

E

One form of experiential training, called _____, is a teamwork and leadership training program based on the use of challenging, structured outdoor activities.

A. behavior modeling
B. coordination training
C. adventure learning
D. cross-training
E. action learning

C

Which of the following characteristics would make diversity training more effective?

A. It must be separated from the work context.
B. It should be tied to business objectives.
C. It should not last for more than a day.
D. It should emphasize more on learning skills than behaviors.
E. It should be unstructured.

B

The first step in the instructional design process is:

A. implementing a training program.
B. conducting a needs assessment.
C. selecting training methods.
D. ensuring employees' readiness for training.
E. planning a training program.

B

Which of the following defines needs assessment in the context of training?

A. It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.
B. It is a combination of employee characteristics and positive work environment that permit training.
C. It is a process that evaluates the monetary needs of employees that can motivate them to undertake a training program.
D. It is an application that automates the administration and delivery of a company's training program.
E. It is the process to determine employees' characteristics to ensure their readiness for training.

A

Which of the following is a difference between apprenticeship and internship?

A. Apprenticeship is on-the-job training, whereas internship is a classroom-based training method.
B. Apprenticeship is a unstructured training method, whereas internship is a structured training method.
C. Apprenticeship is sponsored by employee unions, whereas internship is sponsored by educational institutions.
D. Most apprenticeship programs are for professions like accountants and lawyers, whereas most internship programs are in blue-collar jobs.
E. Apprenticeship does not provide an income, whereas internship provides an income while teaching a trade.

C

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

A. Bumping
B. Benchmarking
C. Apprenticeship
D. Co-employment
E. Onboarding

C

Which of the following is an example of the cross-training method?

A. Mary, who is a cashier, is being trained to stock shelves in case there is a shortage of employees.
B. Stan and his work colleagues take part in a rafting course sponsored by the company.
C. Jenna and 5 other managers are tasked to study a business problem and present recommendations.
D. Jenson is asked to review videos of other employees exhibiting certain important behaviors related to the workplace.
E. Katherine uses an online persona to make decisions in game simulations involving job-related situations.

A

The difficulty level of written materials is known as:

A. severability.
B. scalability.
C. modularity.
D. interoperability.
E. readability.

E

_____ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

A. Random testing
B. Benchmarking
C. Behavior modeling
D. Experiential training
E. Classroom learning

C

Behavior modeling is especially useful for improving:

A. quantitative skills.
B. interpersonal skills.
C. spatial skills.
D. clerical skills.
E. cognitive skills.

B

On-the-job use of knowledge, skills, and behaviors learned in training constitutes:

A. coordination training.
B. retraining.
C. cross-training.
D. action learning.
E. transfer of training.

E

Which of the following is an example of an on-the-job training method?

A. Bumping
B. Benchmarking
C. Apprenticeship
D. Adventure learning
E. Action learning

C

Which of the following types of professions would typically have an apprenticeship?

A. Accountant
B. Journalist
C. Bricklayer
D. Nurse
E. Lawyer

C

Organizations provide for orientation because:

A. it is a legal requirement for all new employees.
B. it relieves the shock and surprise experienced when starting a new job.
C. most new employees do not do sufficient research on the employer before joining.
D. a realistic job profile is provided during recruitment.
E. it is less cost effective than organizational analysis.

B

_____ is a combination of employee characteristics and positive work environment that permit training.
A. Organization analysis
B. Benchmarking
C. Learning management system
D. Orientation
E. Readiness for training

E

Which of the following types of professions would typically have an internship?

A. Electrician
B. Doctor
C. Carpenter
D. Plumber
E. Welder

B

Which of the following processes identifies the knowledge, skills, and behaviors that training should emphasize?

A. Person analysis
B. Task analysis
C. Transactional analysis
D. Trend analysis
E. Regression analysis

B

Which of the following defines an avatar used in training by simulation?

A. A computer-based technology that provides an interactive three-dimensional learning experience.
B. A computer application that automates the administration and delivery of a training program.
C. A computer depiction of employees that can be manipulated in an online role-play.
D. A computer application that conducts needs assessments for an organization.
E. A technology that provides access to skills training, information, and expert advice when a problem occurs on the job.

C

Readiness for training depends on two broad characteristics of the work environment: situational constraints and _____.

A. employee ability
B. employees' incentive package
C. training curriculum
D. social support
E. employee attitude

D

Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and Web sites?

A. Group building methods
B. Hands-on methods
C. Presentation methods
D. Object class methods
E. Experiential programs

C

Which of the following is true of audiovisual training?

A. It is the best method to establish teams or work groups.
B. It is an example of a hands-on method of training.
C. It can be carried out only in a classroom.
D. It does not allow users any control over the presentation.
E. It is not affected by an individual trainer's goals and skills.

E

Trainees are likely to respond more positively to which of the following approaches of diversity training?

A. Increasing participants' awareness of cultural and ethnic differences as well as differences in personal and physical characteristics, such as disabilities.
B. Teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that arise when different people try to work together
C. Sending participants directly into communities where they interact with persons from different cultures, races, and nationalities.
D. A program that clearly demonstrates that it values diversity and minorities over the average white male employee.
E. Making people aware of cultural differences and their stereotypes about those differences to avoid letting stereotypes influence their interactions with people.

B

Which of the following is a characteristic of task analysis?

A. It does not require knowledge of the work environment.
B. It is independent of time constraints or deadlines.
C. It results in an assessment of employees' readiness for training.
D. It is usually conducted along with person analysis.
E. It helps in determining individuals' needs for training.

D

Which of the following help a manager identify which employees need training?
A. Person analysis
B. Organization analysis
C. Task analysis
D. Trend analysis
E. Regression analysis

A

Which of the following statements is true of apprenticeship?

A. Apprenticeship is completely devoid of any presentation training methods.
B. Apprentices can earn an income while learning a trade.
C. Apprenticeship does not offer hands-on learning and practice.
D. Apprenticeship cannot be sponsored by institutes or groups outside of the firm.
E. Apprenticeship is mostly used for teaching management and interpersonal skills.

B

Which of the following training methods is used for conveying facts or comparing alternatives?

A. Hands-on methods
B. Presentation methods
C. Group-building methods
D. On-the-job training programs
E. Object class methods

B

Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:

A. orientation.
B. benchmarking.
C. sensitivity training.
D. bumping.
E. conditioning.

A

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

A. Simulation
B. Social support
C. Situational constraint
D. Psychological mindedness
E. Experiential conflict

C

_____ refers to a process of systematically developing training to meet specified needs.

A. Fair representation
B. Orientation
C. Bumping
D. Instructional design
E. Organization analysis

D

Marcus heads a garbage disposal firm called The Cleanout Company. Recently, his firm was under scrutiny from environmental organizations. To counter any possible negative claims by these organizations against his company, Marcus assigned 5 of his junior managers to study the issue and propose plans or initiatives that can make the company look more environmental friendly. He also instructed senior managers to mentor their juniors as they devised new ideas. Which of the following type of team training method did Marcus employ here?
A. Action learning
B. Adventure learning
C. Cross-training
D. Internship
E. Apprenticeship

A

_____ is a computer-based technology that provides an interactive, three-dimensional learning experience.

A. Electronic performance support system
B. Instructional design
C. Learning management system
D. Benchmarking
E. Virtual reality

E

_____ requires that employees actually learn the content of the training program and that the necessary conditions are in place for employees to apply what they learned.

A. Behavior modeling
B. Transfer of training
C. Simulation
D. Virtual reality
E. Action learning

B

Which of the following is true of electronic performance support systems?

A. They provide expert advice when a problem occurs on the job.
B. They automate the administration and delivery of a company's training programs.
C. They determine the appropriateness of training by evaluating the characteristics of the organization.
D. They determine individuals' readiness for training.
E. They identify the tasks that training should emphasize.

A

An organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:_____

A. attrition.
B. benchmarking.
C. training.
D. compensation.
E. electromation.

C

The most accurate way to evaluate the training program is to:

A. use only a pretest.
B. conduct pretests and train only part of the employees.
C. conduct pretests and posttests on all trainees.
D. use only a posttest.
E. check trainees' performance, knowledge, and attitudes only after training.

B

Which of the following is true of computer-based training?
A. It is generally more expensive than classroom instruction.
B. It is difficult to customize for specific training needs.
C. It is a not an interactive form of training.
D. It gives a company the flexibility in scheduling training.
E. It is now declining in popularity.

D

Which of the following methods helps increase readability of training material?

A. Replace concrete words with abstract words
B. Combine two or more sentences into one long sentence
C. Combine two or more paragraphs into one long paragraph
D. Add checklists and illustrations to clarify the text
E. Substitute written material for video, hands-on learning or other nonwritten methods

D

Employee readiness characteristics for training include basic learning skills, especially _____, which includes being able to use written and spoken language, solve math problems, and use logic to solve problems.

A. emotional intelligence
B. psychological mindedness
C. spatial ability
D. psychomotor skills
E. cognitive ability

E

A(n) _____ is a detailed description of a situation that trainees analyze and discuss and is designed to develop higher-order thinking skills.

A. restrictive covenant
B. premium only plan
C. case study
D. pareto chart
E. avatar

C

Which of the following primary variables in a person analysis can be affected by training?

A. The Organization's input
B. Performance feedback
C. The employee's ability and skills
D. Positive consequences to motivate good performance
E. The employee's motivation and attitudes

C

The simplest approach to evaluating training is to:

A. use only a pretest.
B. calculate the ROI.
C. conduct pretests and posttests on all trainees.
D. use only a posttest.
E. compare pretest and posttest scores of the trained group with those of an untrained group.

D

You manage a car dealership. Given the increasing complexity and variety of today's automobiles, it is impossible to train your mechanics on the details of every potential repair problem. So you provide the mechanics a training program to familiarize them with the basics of engine, emission, and other types of repair, and in case of a particular problem, seek expert advice through an online computer application program. This learning approach is known as a(n):

A. e-learning simulation
B. electronic performance support system.
C. experiential behavior modeling program.
D. virtual reality-based simulation program.
E. online help.

B

Diversity training programs that focus on behavior aim at:

A. increasing participants' awareness of cultural and ethnic differences as well as differences in personal and physical characteristics, such as disabilities.
B. teaching employees to be effective at different tasks and roles.
C. sending participants directly into communities where they interact with persons from different cultures, races, and nationalities.
D. changing organizational policies and individual conduct that inhibit employees' personal growth and productivity.
E. making people aware of cultural differences and stereotypes.

D

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as:

A. coordination training.
B. experiential training.
C. behavior modeling.
D. cross-training.
E. action learning.

D

Organizational analysis looks at training needs with respect to the:

A. readiness of employees for training.
B. employee's strategy toward achieving organizational goals.
C. management's support for training activities.
D. monetary incentives the management has promised its employees.
E. severance package deal for a particular batch of employees.

C

Which of the following is a form of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures, races, and nationalities?
A. Community service
B. Acculturation
C. Cultural immersion
D. Cultural health
E. Ethnology

C

Information such as facts, techniques, and procedures that trainees can recall after the training, and skills that trainees can demonstrate in tests are examples of _____.

A. training outcomes
B. transfer of training
C. return on investment on training
D. training credits
E. training improvements

A

_____ is a team training method where teams are trained on how to share information and decisions to obtain the best team performance.
A. Behavior modeling
B. Experiential training
C. Diversity training
D. Coordination training
E. Simulation

D

Which of the following considers an organization's strategy and the resources available for training important before starting any training program?

A. Task analysis
B. Person analysis
C. Organization analysis
D. Employee readiness analysis
E. Skills analysis

C

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

A. Internship.
B. Coordination training.
C. Apprenticeship.
D. Experiential training.
E. Simulation training.

A

What is the objective of diversity training programs that focus on attitudes?

A. To identify incidents that discourages employees from working up to their potential
B. To teach employees to be effective at different tasks and roles
C. To change organizational policies that inhibits employees' personal growth and productivity
D. To improve participants' ability to interact effectively with people both up and down the organization's hierarchy
E. To increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforce

E

Needs assessment usually begins with _____.

A. task analysis
B. organization analysis
C. person analysis
D. competitor analysis
E. market analysis

B

Which of these is a work

Which form of training prepares employees to perform their jobs effectively learn about the organization?

Is work

Which training method involves representing a real