This would be self evident as management is the process of getting things done through people. Human skills are equally important at all levels of management because every manager has to deal with people. Conceptual skills are most important for lower-level managers to possess. Technical skills are most important for lower-level managers and team leaders. Top managers tend to rely more on decision-making skills simply because they tend to make more complex decisions. Efforts to carry out critical
management-related duties, such as planning, setting objectives for employees, and monitoring performance. Human relations skills Recommended textbook solutions
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Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions
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Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions Recommended textbook solutionsHuman Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions
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Terms in this set (220)False While good management is basic to starting and growing a business, once some measure of success has been achieved, good management becomes less important. conceptual skills and the motivation to manage Which skills increase in their importance to success as managers rise through the managerial ranks? True A management study discovered that companies which invest in their people will create long-term competitive advantages difficult for other companies to duplicate. False First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing subunit strategies for achieving these objectives. False There are four decisional roles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson. False The number one mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop the necessary technical skills. encourage, monitor, and reward the performances of their employees First-line managers will most likely have to: setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives Which of the following typically is NOT performed by top managers? plan and allocate resources Middle managers typically: False Top managers are the managers responsible for facilitating team activities toward goal accomplishment. effectiveness A manager striving to improve organizational ____ is accomplishing tasks that help fulfill organizational objectives. True Team leaders are responsible for managing both internal team relationships and external relationships with other teams, departments, and divisions in a company. technical skills Which type of skills tends to be most important to the success of lower-level managers? controlling A manager engaged in the management function of ____ is monitoring progress toward goal achievement and taking corrective action when needed. self-managed teams Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees? False Conceptual skills are most important for lower-level managers. Management ____ is defined as getting work done through others. True Upper-level managers may actually spend more time dealing with people than lower-level managers. establish a positive organizational culture that encourages employees to be passionate about their clients A top manager for a management consulting firm would: True Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company. False S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely. jointly develop operational plans Which of the following is NOT a step in the management by objectives (MBO) process? operational There are three kinds of ____ plans. They are single-use plans, standing plans, and budgets. Select an open-minded group leader. Which of the following is NOT one of the rules for effective brainstorming? have slack resources For options-based planning to work, the organization must ____. False The organization's vision must regularly change to adapt to changes in the environment over time. middle managers Who is responsible for the creation of tactical plans? weight the criteria Which of the following is one of the six steps in the rational decision-making process? False The two approaches to maintaining flexibility in organizations while they plan are outcome-based planning and change-based planning. False Developing a vision and mission statement is the sole responsibility of middle management. False Planning is a three-step process which involves first setting goals, next developing effective action plans, and finally tracking progress toward goal achievement. False Management by objectives is a two-step process in which managers and their employees discuss possible goals and then meet regularly to review progress toward the accomplishment of those goals. True Tactical plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission. encouraging workers' participation in goal setting The most popular approach to increasing goal commitment is ____. Synergistic Which of the following is NOT one of the characteristics of S.M.A.R.T. goals? True Both proximal and distal goals are used to provide additional motivation and rewards for employees. encourages people to work faster One of the benefits of planning is how it ____. Decision making ____ is the process of choosing a solution from available alternatives. True The term decision making is used to refer to the process of choosing a solution from available alternatives. True For planning to be effective, workers need a specific, challenging goal as well as regular feedback to track their progress. distinctive competencies; core capabilities While ____ are tangible, ____ are not. Character of the rivalry ____ is the measure of the intensity of competitive behavior between companies in an industry. True The three positioning strategies are cost leadership, differentiation, and focus True Companies use their resources to improve organizational efficiency and effectiveness. False If retrenchment works, it is typically followed by a stability strategy. False When companies are performing above or better than their strategic reference points, top management is more likely to choose a daring, risk-taking strategy. resources An organization that has ____ has the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem. rare A(n) ____ resource is a resource that is not controlled or possessed by many competing firms. a situational analysis Which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses? False Most companies compete directly with all the firms in their industry. growth McDonald's uses a ____ strategy (a kind of grand strategy) as it increases its profits in France by offering uniquely French products such as Croque McDo, the McDonald's version of a popular French grilled sandwich. False Companies face very little uncertainty in their strategic business environments. Dysfunctional consequences can occur when companies are categorized. Which of the following statements about portfolio strategy is true? False The only kinds of adaptive strategies are defending, analyzing, and reacting. False The greater the market commonality, the less intense the direct competition between two companies. grand strategies and the portfolio strategy The two major approaches to corporate-level strategy are ____. True From a competitive standpoint, resource similarity means that the strategic actions your company takes can probably be matched by your direct competitors. assess the need for strategic change The first step in the strategy-making process is to ____. True Portfolio strategy is a corporate-level strategy that minimizes risk by diversifying investment among various businesses or product lines. The
theory does not consider risk factors. Which of the following statements about the Strategic Reference Point Theory is true? False A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants. False Specialized jobs are generally inefficient. False The most common matrix combines customer and functional forms of departmentalization. True Organizational structure is the vertical and horizontal configuration of departments, authority, and jobs within a company. True Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work. is the
horizontal line of authority that indicates at which level of management an individual belongs The chain of command ____. True An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. True Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise. Most employees in an organization that uses matrix
departmentalization report to two bosses. Which of the following statements about matrix departmentalization is true? outsource all but the core business activities that they can perform best Modular organizations ____. Organizational process ____ is the collection of activities that transform inputs into outputs that customers value. Standardization ____ is the process of solving problems by consistently applying the same rules, procedures, and processes. duplication The primary disadvantage of customer departmentalization is ____. True The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination. False Cross-department coordination tends to be very easy in organizations with functional departmentalization. client relationships Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)? True While the interorganizational process revolves around a central company in modular organizations, a virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other. Mechanistic organizations work best in stable, unchanging business environments. Which of the following statements about mechanistic organizations is true? leads to faster decision making and more satisfied customers and employees Decentralization ____. allows work to be done by highly qualified specialists Functional departmentalization ____. Corporate cultures are very difficult to change. Which of the following statements about corporate cultures is true? its regular customers Which of the following is a component of the specific environment that would directly influence a restaurant's day-to-day operation? True Because external environments can be dynamic, confusing, and complex, managers use a three-step process to make sense of the changes in their external environments. Those steps are (1) environmental scanning, (2) interpreting environmental factors, and (3) acting on threats and opportunities. False Environmental complexity refers to the degree of change in the external factors that affect organizations. competitive products Which of the following is NOT a dimension of the political/legal component of the general environment that governs and regulates business behavior? False Successful organizational cultures seem to be based solely upon consistency (i.e., "strength" of the organizational culture). True Resource scarcity is the degree to which an organization's external environment has an abundance or lack of critical organizational resources. environmental scanning The first step managers use to make sense of their changing environments is ____. False Organizational heroes are used to make sense of organizational events and changes.
have few external factors in the environment that affect it A company facing a simple environment would ____. A company's vision refers to its purpose or reason for existing. Which of the following statements about a company's vision is true? allow employees to personalize their offices Which of the following is a viable strategy for changing organizational culture? A competitive analysis ____ involves deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses. True The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company. behavioral substitution In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____. False Buyer dependence is the degree to which a company relies on a supplier because of the importance of the supplier's product to the company and the difficulty of finding other sources of that product. True The three techniques that can be used by advocacy groups to influence companies are public communications, media advocacy, and product boycotts. external All events outside a company that have the potential to influence or affect it occur in the ____ environment. True A primary source of organizational culture is the company founder. False The specific segment of an organization's external environment is unique to its region of the country. False Cohesiveness refers to the extent to which members of a team are experiencing job satisfaction. False Teams do not perform any better when offered extrinsic rewards. True Cross-functional teams are purposefully composed of employees from different functional areas of the organization. False Since teams should be an end in themselves, it is appropriate to use them in most situations. False The most common type of training provided to members of work teams is training in leadership skills. Social loafing ____ is one of the disadvantages associated with the use of work teams. False Team normalization represents the differences in ability, experience, personality, or any other factor on a team. bureaucratic immunity The achievement of stretch goals is made easier when the team members have ____. by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements How are organizations using teams to help increase customer satisfaction? are very flexible Virtual teams ____. False One of the disadvantages of project teams is their lack of flexibility. cross-functional team The ____ is purposefully composed of employees from different functional areas of the organization. Cohesive groups have lower turnover. Which of the following statements regarding cohesiveness is true? flexibility Which of the following is an advantage associated with the use of project teams? True In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions. self-designing teams The highest level of team autonomy is found in ____. Teamwork often allows teams to receive proprietary business information that is only available to managers. Which of the following is a reason teamwork can be more satisfying than traditional work? True The last stage of team development, where decline is complete, is the de-forming stage. True In many industries, teams are growing in importance because they help organizations respond to specific problems and challenges. sharing the financial value of performance gains An organization that rewards its team members through gainsharing is ____. Economic and legal responsibilities play a larger role in a company's social responsibility than do ethical and discretionary responsibilities. Which of the following statements about social responsibility is true? False The level of agreement on whether behavior is good or bad is defined as the level of ethical acceptance. a business' obligation to pursue policies, make decisions, and take actions that benefit society What is social responsibility? False The stakeholder model holds that the only social responsibility that businesses have is to maximize profits. False Companies will be considered unethical if they do not perform their discretionary responsibilities. carefully select and hire new employees To encourage more ethical decision making in an organization, managers should ____. has five steps The basic model of ethical decision making ____. social commitment Ethical intensity depends on all of the following EXCEPT ____. preconventional level, conventional level, and postconventional level The three stages of moral development identified by Kohlberg are ____. True Stakeholders are people or groups with an interest in a company's actions. True The categories of social responsibility for a company are economic, legal, ethical, and discretionary True The first step in establishing an ethical climate in a company is for managers to act ethically themselves. True Ethics is the set of moral principles or values that defines right and wrong for a person or group. Ethics is the set of moral principles or values that defines right and wrong for a person or group. Which of the following statements about ethics is true? True It would be safe to say that, while it sometimes pays to be socially responsible, at other times socially responsible behavior can create significant costs. Social responsibility can sometimes create significant costs for a company. Which of the following statements about social responsibility and economic performance is true? primary; secondary The two general categories of stakeholders are ____ stakeholders and ____ stakeholders. False According to the stakeholder model of social responsibility, no stakeholder groups are more or less important than any other. False There is general agreement regarding what is socially responsible corporate behavior. official approval of the company's ethics code by government regulators All of the following are important factors in the creation of an ethical business climate EXCEPT ____. False The three levels of waste minimization are waste disposal, waste reduction, and recycling. Concurrent ____ control is a method of gathering information about performance deficiencies as they occur. False The balanced scorecard approach to control emphasizes measurement of organizational performance in three equally important areas. These areas are finances, internal operations, and innovation and learning. False Benchmarking is the process of setting corporate norms. makes managers at all levels pay much closer attention to how they run their segment of the business Economic value added (EVA) is so important because it ____. False The only dimension needed to measure quality is conformance to expectations. False Control loss usually has no affect on goal achievement. True The objective control approach to managerial control manifests itself as either behavior control or output control. unintended consequences that accompany increased control An often overlooked factor in determining the cost of control is ____. True The control process begins when managers set goals. concurrent control, feedback control, and feedforward control The three basic control methods are ____. behavior and output The two types of objective controls managers use are ____. excellence, value, and conformance to expectations Quality is typically defined and measured in three ways. They are ____. False Concurrent control seeks to prevent or minimize performance deficiencies before they occur. good housekeeping Process modification, material/product substitution, and ____ are the three strategies used for waste prevention and reduction. benchmarking other companies Companies may determine standards by ____. the establishment of clear standards of performance The basic control process begins with ____. True Control is achieved when behavior and work procedures conform to standards and company goals are accomplished. False The term excessive value appropriated (EVA) refers to the amount by which profits (after expenses) exceed the cost of capital in a given year. forces managers at each level of the company to set specific goals and measure performance in each of four areas The balanced scorecard approach to control ____. inspiring and motivating others Which of the following is a major concern of leaders (as opposed to managers)? False Strategic leadership is defined as the ability to think strategically and create a strategic plan for an organization. True While transformational leaders use visionary and inspirational appeals to influence followers, transactional leadership is based on an exchange process. concern for production Which of the following is another term for initiating structure leadership behavior? reward followers for good behavior and punish followers for poor behavior Transactional leaders ____. True As described in the path-goal theory, directive leadership is similar to the key leadership behavior of initiating structure. helps managers determine how much employee participation should be used in decision making The normative decision theory ____. True There is no such thing as a "best" leadership style for all situations and employees. True The normative decision theory helps leaders decide how much employee participation should be used when making decisions. True Leadership is the process of influencing others to achieve group or organizational goals.
True Whereas managers tend to have a short-term perspective, leaders tend to have a long-term perspective. False As a leader behavior, consideration refers to the extent to which leaders do what they said they would do. True Fiedler's contingency theory states that in order to maximize work group performance, leaders must be matched to the situation that best fits their leadership style. honesty Which of the following traits refers to the extent to which leaders are truthful with others? the path-goal theory According to ____, leaders need to make clear how followers can achieve organizational goals, take care of problems that prevent followers from achieving goals, and then find more and varied rewards to motivate followers who achieve those goals. True Transformational leadership is leadership that generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group. are accurately described by all of these Successful business leaders are not like other people. Successful business leaders ____. leadership Effective managers define ____ as the process of influencing others to achieve group or organizational goals. Fiedler's contingency theory Which of the following is an example of a situational theory of leadership? directive leadership According to the path-goal theory of leadership, ____ involves letting employees know precisely what is expected of them, giving them specific guidelines for performing tasks, scheduling work, setting standards of performance, and making sure that people follow standard rules and regulations.
focus employees' attention on critical aspects of their jobs For the goal-setting theory to work, goals must ____. valence, expectancy, and instrumentality According to the expectancy theory, ____ affect the conscious choices that people make about their motivation. False Punishment is also called avoidance learning. motivation The three components of ____ are initiation of effort, direction of effort, and persistence of effort. True For punishment to work, the punishment must be strong enough to stop the undesired behavior and must be administered objectively, impersonally, consistently and contingently, and quickly. True According to expectancy theory, instrumentality is strong when employees believe that improved performance will lead to better and more rewards. True The two kinds of inequity are underreward and overreward. by rationalizing inputs or outcomes How do employees try to restore equity when they perceive that they have been treated unfairly? False According to some industrial psychologists, Performance = Motivation ´ Ability. asking employees what their needs are then matching rewards to those needs Managers can motivate employees to increase their efforts by ____. False The basic components of equity theory are outcomes, instrumentality, and valence. referents Which of the following is a basic component of equity theory? identify critical performance-related behavior A manager who wants to use reinforcement theory to motivate workers should first ____. True An intrinsic reward is a reward associated with performing a task or activity for its own sake False Goal specificity is the extent to which a goal is hard or challenging to accomplish. True Motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. expectancy In expectancy theory, ____ is the perceived relationship between effort and performance. encourages employees to set higher, more difficult goals after the initial goals are accomplished Feedback can lead to stronger motivation and effort if it True For goal-setting theory to motivate employees, managers must provide frequent, specific, performance-related feedback. exemplified by bonuses, trophies, and plaques Extrinsic rewards are ____. purchasing power Which of the following factors helps a company determine the growth potential of a foreign market? True A joint venture is an example of a strategic alliance. tariff barriers and nontariff barriers The two general kinds of trade barriers are ____. easy access to growing markets A country or region that has an attractive business climate for companies that want to go global has ____. costs The primary disadvantage of using wholly owned affiliates as the means of entering a foreign market is ____. True Multinational corporations are corporations that own businesses in two or more countries. Direct foreign investment ____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country. False Global new ventures bring a good or service to market in one foreign market at a time. True The three strategies used to minimize or to adapt to the political risk inherent to global business are avoidance, control, and cooperation. True The two kinds of cooperative contracts are licensing and franchising. political uncertainty and policy uncertainty What are the two types of political risk that affect companies conducting global business? lives and works outside of his or her own country An expatriate is someone who ____. True Different businesses often need different combinations of global consistency and local adaptation. True Customs classification is a non-tariff trade barrier. It is important to international marketers because the category assigned by customs agents can affect the size of the tariff and the impact of import quotas. To what extent should the company standardize or adapt business procedures? One of the major questions that a company must typically answer once it has decided to go global is ____. Franchising and licensing ____ are both examples of cooperative contracts. True In a multinational company, managers at company headquarters may value global consistency as a company policy over local adaptation because global consistency simplifies decision-making at corporate headquarters. False When conducting global business, companies should attempt to identify the two types of political risk, which are political uncertainty and economic uncertainty. franchising Which of the following types of global organization is most likely to suffer problems associated with being culture bound? True Two factors that help companies determine the growth potential of foreign markets are purchasing power and foreign competitors. Sets with similar termsMGMT Mid-Term105 terms karaotto3 BUS 105 287 terms IzzyTheSandwich Chapter 7 Introduction to Business25 terms matthewandrejeina POBF 5.03 Vocabulary32 terms ncacosta Recommended textbook solutionsHuman Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. 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Top managers need strong conceptual skills, while those at midlevels need good interpersonal skills and those at lower levels need technical skills. All managers need strong communication, decision-making, and time-management skills.
What skill should lower level managers first line have the most?A first-line manager needs excellent communication skills. They explain the company's goals in terms that their team can understand and relate to. First-line managers also break down complex schedules or detailed instructions into information that their team can apply to day-to-day operations.
Which skills increase in their importance to success as managers?7 Essential management skills for future leaders to build upon. Clear, direct communication. The most important skill cited by all we spoke to is communication. ... . Active listening. ... . Delegation. ... . Coaching and mentoring. ... . Knowing how to praise effectively. ... . Conflict resolution. ... . Flexibility.. Which skills are important at all levels of management?Interpersonal skills. ... . Communication and motivation. ... . Organisation and delegation. ... . Forward planning and strategic thinking. ... . Problem solving and decision-making. ... . Commercial awareness. ... . Mentoring. ... . How do I develop my management skills?. |
Which type of skills tends to be most important to the success of lower level managers quizlet?
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