Summary: This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.See less This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stopSee more Show
This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Article ContentSymptomsA stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen (Windows 10 and earlier versions) and a black screen (Windows 11) with a message that your device ran into a problem and needs to restart. Some of the common blue screen or stop errors are:
NOTE: You may also receive hexadecimal error codes, such 0x0000003B, 0x0000009F, 0x00000133, 0x00000116, 0x00000050, 0x000000D1, 0x0000007E, 0x0000000A, 0x00000113, 0x0000001E, and more. Figure 1: Illustration of a blue screen or STOP error in Windows 10. Figure 2: Illustration of a blue screen or STOP error in Windows 7 or earlier versions. CauseResolutionIf the step in the above Microsoft article do not resolve your issue please try the option below by opening one of the expanding sections. These should be attempted in the order shown until your issue is fixed.
If this did not resolve the issue, proceed to the next step. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics. If the computer cannot boot into Windows, run the preboot diagnostic test on a Dell computer:
If the computer can boot into Windows and can access the internet, run the Dell online diagnostics:
Sometimes, the external devices can cause blue screen or stop errors. Unplug any external storage devices such as external drives, docking stations, and other hardware that is plugged into the computer and then restart the computer. If you don't experience the issue after restarting the computer, the external device may be the cause of the problem, and you'll need to contact the device manufacturer for additional support. If this did not resolve the issue, proceed to the next step. Safe mode starts Windows in a basic state, using a limited set of files and drivers, and allows you to perform troubleshooting steps. Before you enter safe mode, you need to enter the Windows Recovery Environment (WinRE). Boot into safe mode with networking in Windows 11, Windows 10, Windows 8 or 8.1
Boot into safe mode with networking in Windows 7
After the computer boots into safe mode with networking, proceed to the next step. Boot into Safe Mode with NetworkingDuration: 00:50
If this did not resolve the issue, proceed to the next step. The System File Checker and Deployment Image Servicing and Management (DISM.exe) are command-line tools to scan Windows and repair the missing or corrupt system files.
If this did not resolve the issue, proceed to the next step. Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware and software) and can increase stability. Learn how to download and install the latest BIOS update on your Dell computer. Learn How to Download and Install Dell Drivers. If this did not resolve the issue, proceed to the next step. System Restore is a Microsoft Windows operating system feature that can help fix certain types of crashes and other computer problems. System Restore reverts your computer's state (including computer files, installed applications, Windows Registry, and computer settings) to a previous point in time. Learn how to recover the computer using System Restore in Microsoft Windows. If this did not resolve the issue, proceed to the next step. If your Dell computer continues to lock up or the troubleshooting steps above did not resolve the issue, consider reinstalling the operating system. Learn how to Factory reset, restore, or reinstall Microsoft Windows on a Dell computer. WARNING: Reinstalling the operating system results in the permanent loss of all data on the computer. Dell recommends that you back up all personal data to an external storage device, including but not limited to images, documents, email messages, contacts, browser bookmarks (favorites), music, videos, and so on. Article PropertiesAffected ProductChromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations Wie bekomme ich Bluescreen weg?Halten Sie die Taste F8 beim Hochfahren des PCs gedrückt, um noch vor dem Erscheinen des Windows-Logos in den abgesicherten Modus zu wechseln. In diesem Modus lädt Windows nur die absolut notwendigen Prozesse und Treiber. U. U. lassen sich damit vorhandene Probleme beheben, ohne einen Bluescreen zu bekommen.
Welche Tastenkombination bei blauem Bildschirm?Nach einem Neustart des Computers lässt sich der Bluescreen auslösen, indem Sie bei gedrückter rechter Strg-Taste zweimal die Taste Rollen drücken.
Welches Windows Update verursacht Bluescreen?Wie aus der Liste der offenen Fehler hervorgeht, ist nicht nur das aktuellste Release Windows 10 2022 („22H2“) von dem möglichen Bluescreen durch den Fehler im Dezember-Update KB5021233 betroffen, sondern auch die vorangegangenen Veröffentlichungen, in Form von Windows 10 21H2, Windows 10 21H1 und Windows 10 20H2.
Was kann alles ein Bluescreen auslösen?Warum ein Windows-Bluescreen auftritt
Ein Windows-Systemabsturz mit Bluescreen ist immer auf einen Treiber oder die Hardware zurückzuführen. Es kann sich dabei auch um einen Treiber handeln, der nicht direkt mit der Hardware zu tun hat, etwa der Komponente eines Virenscanners.
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