Show Home Subjects Solutions Create Log in Sign up Upgrade to remove ads Only ₩37,125/year
Chapter 9 Scheduling appointments and patient processing Terms in this set (36)The MA might help the angry caller to calm down by speaking in a lower tone of voice Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment To be prepared for future legal consequences regarding the patient's care what is the appointment-setting method by which a patient logs onto the internet and views a facility's schedule to set his or her own appointment? Self-scheduling An obstetrician who devotes two afternoon a week to seeing pregnant patients is using an appointment scheduling method called grouping scheldures Which type of scheduling is an attempt to create short-term flexibility within each hour? wave scheduling All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than???? minutes should be explain 15 minutes When screening patients at the reception desk, which patient has an emergent condition and requires immediate care? Chest pain When calling a patient from the reception room to escort him to an exam room, how should the medical assistant call the patient? The first and last name The statistical characteristics of human population are called demographics An effective way to deal with patients who are always late for appointments is to give them the last appointment of the day Identify the different scheduling methods computerize scheduling and appointment book or paper base scheduling Identify critical information required for scheduling patient procedures 1. ● patient's name, address, phone numbers (both home and cell) Identify the special requests that a provider may have for inpatient surgeries . amount of blood to have available for the patient What is the different between an emergency appointment and an urgent appointment An emergency appointment is made for a life-threatening condition What does the medical assistant handle a patient who arrives at the clinic to see the provider but does not have an appointment If a patient who requires immediate attention most likely will be accommodated in the schedule somehow. If the patient does not need immediate care, a brief visit with the provider and a scheduled appointment at a later time may be the answer. The medical assistant may simply have to turn down the request. Follow established office policy When screening patients at the reception desk, what patient conditions require immediate action by the MA 1. bleeding, having chest pain, or feeling very ill List 6 features of a HIPAA-appropriate sign-in register ● date List three feature that would cause a HIPAA violation with sign -in registers insurance information (e.g., name, number) How does MA take steps to protect other patients in the reception area The medical assistant may need to ask a few screening questions to identify patients who are ill with specific symptoms or at risk for specific diseases. These questions are set by the healthcare facility and usually recommended by the Centers for Disease Control and Prevention (CDC). What must occur if a patient refuses to sign the NPP form If the patient refuses to sign, the provider can still use and disclose the health information as permitted by HIPAA. The refusal needs to be documented in the patient's health record During the check-in process, what 3 things must the MA do for all patients Scan or copy both sides of the patient's insurance card What occurs during the checkout process? . Ask patients if they have any questions. Check the health record to determine when the provider wants the patient to return. Make the return appointment. What are advantage and disadvantage of time-specified(stream)scheduling? 1. Advantage: This type of scheduling keeps a steady flow of patients moving through the office. This is the most common type of scheduling used in healthcare facilities. Studies have shown that providers can see more patients with less pressure when patient appointments are scheduled for a specific time slot. Providers are able to see more patients with less pressure when their appointments are scheduled. What are advantage and disadvantage of open office hours? Advantage: Flexibility for patients Advantage and disadvantage of wave scheduling Advantage: One person's late arrival does not disrupt the entire schedule. Advantage and disadvantage of modified wave scheduling Advantage: There is almost always a patient ready to see the provider waiting in the reception area, even if a patient is late to his or her appointment; allows time for urgent or walk-in patients. Advantage and disadvantage of double booking Advantage: There is almost always a patient ready to see the provider waiting in the reception area, even if a patient is late to his or her appointment. advantage and disadvantage of grouping procedures Advantage: Equipment needed for the procedures that are grouped together can be used in one sitting and stored during other times, such as a portable ultrasound machine. Define Preauthorization A health plan gives approval for an inpatient hospital stay or a surgical procedure. Define precertification Requires that a health plan be notified before a certain diagnosis/surgical procedure are performed. What is a verification of eligibility? The process of confirming health insurance coverage for the patient ECG electrocardiogram CDC Centers for Disease Control and Prevention What is a parameter? A rule that controls how something should be done guideline or boundaries what is progress notes? Documentation in medical record to track the patient's condition and progress what is matrix? The environment where something is created to take shape; Sets with similar termsCheck in Procedures , Check out Procedures and Sch…30 terms slewis51 Computer Billing Exam 233 terms Special-K77 Chapter 39 41 42 TMA53 terms claudiag-26 Sets found in the same folderChapter 9 review101 terms jenflo1 Quiz (Patient Reception) 1-1010 terms JKmike89 Kinn's Chapter 1025 terms Lisa_Tunnell5TEACHER Chapter 10 Appointment Scheduling and Reception30 terms tonia_manriquez Other sets by this creatorQuiz 1 Study12 terms trookey5 Kinn's Medical assistant chapter 1121 terms trookey5 Kinn's Medical assistant22 terms trookey5 Medical Assistant (Kinn's)22 terms trookey5 Other Quizlet setsChapter 56 Oral and Esophageal Disorders38 terms Lakin_Standridge1 Drivers ed study (Wisconsin)36 terms manhkay Historio Médiévale92 terms quizlette7530712 MEGG'S History of Graphic Design - CH 15 and 16 Qu…56 terms fudgeunicorn161 Related questionsQUESTION The service that processes insurance claims is a/an: 4 answers QUESTION Describe managing a health program in a college/university health services setting. 12 answers QUESTION When a patient request access to his/her medical records: 4 answers QUESTION the form in the acute care patient record which documents the data,time, name or drug, dose and route by which the drug is given in the: 3 answers What is the role of the medical assistant during the provider's examination of this patient?The medical assistant will assist the physician with a patient's physical examination and health assessment by preparing the room, preparing the patient, assisting with the physical examination, knowing the physical examination format, and assisting the patient after the physical examination is complete.
What occurs during the checkout process?Checkout process refers to the sequence of steps taken by the user to provide information required to complete the purchase of products. The user steps typically include supplying billing and shipping addresses, selecting delivery options, and providing payment information.
What a medical assistant does?They may do basic laboratory tests, dispose of contaminated supplies, and sterilize medical instruments. They may have additional responsibilities, such as instructing patients about medication or special diets, preparing patients for x rays, removing stitches, drawing blood, or changing dressings.
What should you do as the medical assistant to put the patient at ease?Here's how you can reassure nervous patients.. Be Friendly. You've heard the saying that first impressions are everything; that applies to the experiences at medical practices as well. ... . Explain Procedures. ... . Listen to the Patient's Questions and Concerns. ... . Distract the Patient. ... . Stay Calm.. |
During the check-in process, what three things must the medical assistant do for all patients?
zusammenhängende Posts
Urheberrechte © © 2024 defrojeostern Inc.
