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1.Which of the following statements best describes the use of letters, e-mails, and memos in business today? a.Businesses use memos to deliver positive messages internally and externally, but they use a formal business letter to deliver negative messages. b.E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues. c.Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization. d.Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages. ANSWER: C TYPE:MC 2.Although e-mail is incredibly successful for both internal and external communication, you should still use letters when a.you need immediate feedback. b.the message must reach your reader very quickly. c.formality and sensitivity are essential. d.you have too little time to proofread. ANSWER: C TYPE:MC 3.In which of the following situations should you send a letter instead of an e-mail message? a.You are planning a sales team meeting. b.You are asking leading members of the community to contribute to a fundraising event to improve local parks. c.You are inviting employees to the annual sales seminar. d.You are reminding employees of Friday's divisional meetings. ANSWER:B TYPE:MC 4.Businesses choose letters to conduct transactions for which of these reasons? a.Letters convey a sense of urgency and indicate the need to complete transactions promptly. b.Letters represent the business's awareness of current trends and show customers its ability to communicate via up-to-date channels. c.Letters are the No. 1 channel of communication in business today, and businesses use letters to conduct most external transactions. d.Letters provide confidentiality, formality, and sensitivity to transactions that may also require a permanent record. ANSWER:D TYPE:MC 5.In the popular block letter format, which of the following guidelines apply? a.Use ragged, unjustified right margins. b.Use fully justified margins on all sides and center the body of the letter on the page. c.Start the sender's address, the dateline, and the complimentary close at the midpoint; align all other letter parts at the left margin. d.Double-space all content to improve readability. ANSWER:A TYPE:MC 6.Why is the format of a business letter important? a.Incorrect letter formats will invalidate legal agreements. b.Businesses use only one letter format: full block. (Correct Answer Below) Reveal the answer to this question whenever you are ready. In Which Of The Following Situations Should You Send A Letter Instead Of An E-Mail Message?Front You are asking leading members of the community to contribute to a fundraising event to improve local parks. Enter another question to find a notecard: Search About the flashcard:This flashcard is meant to be used for studying, quizzing and learning new information. Many scouting web questions are common questions that are typically seen in the classroom, for homework or on quizzes and tests. Flashcards vary depending on the topic,
questions and age group. The cards are meant to be seen as a digital flashcard as they appear double sided, or rather hide the answer giving you the opportunity to think about the question at hand and answer it in your head or on a sheet before revealing the correct answer to yourself or studying partner. Some questions will include multiple choice options to show you the options involved and other questions will just have the questions and corrects answers. Simply reveal the answer when you are
ready to check your work. Absolutely no cheating is
acceptable. You May also Like:[wcp-carousel id="1853"] In which situation are letters the preferred means of communication?Letters are the preferred channel of communication for delivering messages inside an organization. Business letters are more confidential than electronic media such as e-mail. Business letters make the best impression if you use a good format such as the popular block style.
Which of these statements regarding the use of eWhich of these statements regarding the use of e-mail for goodwill messages is most accurate? E-mail should never be used for sending any type of goodwill message.
Which statement about the format of a business letter is most accurate quizlet?Which statement about the format of a business letter is most accurate? The appearance of a business letter can send nonverbal messages about a sender to a receiver.
What should be the message when writing a goodwill?Five S's of Goodwill Messages. Short: The message should be concise and to the point. It should not include any unnecessary information. ... . Sincere: The message should be sincere and genuine. ... . Specific: The message should be specific. ... . Selfless: The message should be selfless. ... . Spontaneous: The message should be spontaneous.. |
For which of the following situations should a letter be sent instead of an e-mail message.
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