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1. Which of the following is defined to be an exchange between a firm and it's customers? a. Advertising b. Consumer behavior c. Marketing d. Finance question 2. What did the early marketplace primarily focus on? a. Product b. Promotion c. Price d. Place question 3. What do the letters CMO represent? a. Chief Management Officer b. Central Marketing Organization c. Central management officer d. Chief Marketing Officer answer chief marketing officer question 4. What is one of the largest factors stressing out marketers these days? a. The pressure of increase stock price b. The pressure to prove they are valuable c. The pressure to show results d. The pressure to produce more money than R&D answer the pressure to show results question 5. Which of the following is not part of the 5 C's a. Context b. Customer c. Corporation d. Competitors question 6. Fundamentally, the best marketers put themselves in place of their___________. a. Company b. Customers c. Competitors d. Friends question 7. What order is correct for the marketing framework? a. 5C's , 4P's, STP b. 4P's, 5C's, STP c. 5C's, STP, 4P's d. STP, 5C's, 4P's question 8. A company has its best chance of keeping its customers happy if it's in close ______________ with them. a. Context b. Communication c. Cooperation d. Support question 9. The question, "Will customers want what your company is prepared to produce?" best describes which of the 4 P's? a. Product b. Price c. Place d. Promotion question 10. Great marketing is based on ___________ laws of human and organization behavior. a. Philosophical b. Feelings about c. Intuitive d. Economic and psychological answer economic and psychological question 11. The marketing framework can be used when you're ___________. a. Buying a car b. Working a case for class c. Trying to decide where to eat lunch d. Doing your taxes answer working on a case for class question 12. What can be marketed? a. Vacation destinations b. Professional athletes c. Just about anything d. Clothes answer just about anything question 13. During the ____________ phase of the purchase process, the customer identifies a difference between an actual state and a desired state or that something is lacking. a. Purchase b. Pre-purchase c. Post purchase d. Preliminary question 14. Whether the buyer is a consumer or a business the buying process is ________. a. Consistent b. Inconsistent c. Exhausting d. Simple question 15. A_____ item is something that is purchased without much thought before the purchase. a. Quick b. Specialty c. Convenience d. Shopping question 16. Customer involvement is ________ on a B2C specialty purchase. a. Very low b. Low c. Medium d. High question 17. If you are not in the market for a new house, you will most likely ____ ads for a new house. a. Hear b. See c. Ignore d. Pay attention to question 18. Why do women who work the cosmetic counter in department stores wish to spray you? a. To get you to notice the name of the perfume b. To get you to notice the package of the perfume c. To appeal to your sense of smell, and make you remember that product d. So you smell better answer to appeal to your sense of smell, and make you remember that product question 19. Creating well-designed products is the predominant way of conveying brand imagery through________. a. Smell b. Touch c. Sight d. Sound question 20. When an ad is shown for such a short time that doesn't meet the threshold of consciousness, it is called___________. a. Fast b. Liminal c. Subliminal d. Unconscious question 21. Sensory and perceptual perceptions impressions can become______. a. Brand associates b. Perceptual fluency c. Brand names d. Catch slogans question 22. With repetition and elaboration, associates can get into_____________. a. Brand associations b. Short-term memory c. Brand names d. Long-term memory question 23. Marketers use Maslow's Hierarchy of need by________. a. Focusing their advertising on a particular level b. Focusing on self-actualization needs c. Looking at which needs yield the largest profits d. Identifying their product with a certain level of needs answer identifying their product with a certain level of needs question 24. Differences in __________ and preferences require that different products be provided to satisfy the different segment's needs. a. Companies b. Targets c. Perceptions d. Consumers question 25. Company ABC is interested in better understanding how different products be provided to satisfy the different segment's needs. a. Position its product in the market b. Segment the market c. Mass market d. Target market question 26. Considering a continuum from "mass marketing" to "one-to-one marketing" market segmentation is _____________. a. Very close to "mass marketing" b. Very close to " one-to-one marketing" c. In the middle d. On a different continuum question 27. The contrast between mass marketing and one-to-one marketing illustrates that segments become more__________ as they increase in size. a. Heterogeneous b. Favorable c. Homogeneous d. Unfavorable question 28. As segments increase in size, it becomes ____________ to satisfy them with the same product. a. More difficult b. Easier c. Cheaper d. More fun question 29. Company ABC segments customers by gender, age, education, and income, Company ABC's segmentation is based on ___________ factors. a. Demographic b. Geographic c. Psychographic d. Behavioral question 30. Regarding the phrase "time is money", what type of effect does time seemingly have on money? a. Positive effect b. No effect c. Little effect d. Negative effect question 31. Which of the following is not a demographic variable? a. Gender b. Age c. Culture d. Education question 32. Newlyweds are most likely to spend money on which of the following? a. Charitable giving b. Furniture c. Music d. Health care question 33. The fact that snow blowers tend to sell better in the north rather than in the south, illustrates the importance of considering ____________ in marketing planning. a. Climate b. Urban living c. Culture d. Educational question 34. Which of the following is a psychological factor? a. Attitude b. Education c. Age d. Country question 35. Some customers are known for their expertise and involvement in a category and area willing to share information and give advice, making them likely to generate word of mouth. These people are known as market____________. a. mayhems b. mavens c. sharers d. sellers question 36. One behavioral segment of great importance to the market is the __________ of the local brand because it is relatively easy to communicate to this group. a. Past user b. Future user c. Current user d. Non-user question 37. Some customers are currently using a competitor's brand or aren't even purchasers in a certain category at all. It is ____________ for marketers to identify these people. a. Difficult b. Easy c. Impossible d. A bad idea question 38. The idea of targeting is merely one of _________. a. Surveying b. Assessing c. Analysis d. Selection question 39. Company ABC operates a nail salon that specializes in artificial nails. It has two primary____________ women who get their nails done frequently , and women who continuously wear fake nails. a. Segments b. Positioning c. Levels of awareness d. Market size question 40. Marketers target certain segments because it's _______ to try to be all things to all people. a. Easier b. Strategic c. Not advisable d. Advisable question 41. If a market looks attractive, but a firm is not particularly skilled in the market, a key question is whether the firm can develop sufficient _________. a. Opportunities b. Segments c. Capabilities d. Products question 42. What is the method for trying to objectively assess one's own corporate strengths? a. STP b. SWOT analysis c. 4Ps d. 5Cs question 43. Strengths are _________. a. Internal and favorable b. Internal and unfavorable c. External and favorable d. External and unfavorable answer internal and favorable question 44. Company ABC's brands and products have perceived strengths, and its marketing department needs to consider what they can do to assure that these will be sustainable______. a. Market segments b. Target markets c. Competitive advantage d. Opportunities answer competitive advantages question 45. If a market segment looks attractive, and serving that segment fits our corporate abilities, then we should____________. a. Avoid it b. Collect some data c. Do some analysis d. Go for it question 46. Corporate strengths should be assessed relative to a firm's competitors in order to understand customers and their _______. a. Market segments b. Awareness c. Demographics d. Purchase choices question 47. Which of the following is true about this company based on the perceptual map? a. We dominate competitor 3 on quality b. We dominate competitor 3 on price c. We are dominated by competitor 1 on price d. We are dominated by competitor 2 on quality. answer we dominate competitor 3 on quality question 48. Company ABC is attempting to project the growth rate for a new product market. In order to project the growth rate, the firm will first need to ________ a. Create the product b. Size the market c. Promote the product d. Estimate goals question 49. A lot of estimates go into final calculations of market size, so each component needs to be as precise as possible so any errors in the calculations are NOT ___________. a. Ignored b. Calculated c. Computed d. Reduced question 50. Company XYZ is considering launching a new MP3 player product. It has sized the market and it looks attractive; however, the company would also be wise to predict the ________ of the market to better assess its attractiveness. a. Population b. Segments c. Growth d. Moving average question 51. Determining which segments to target depends on an interplay between _______ issues. a. Quantitative and strategic b. Qualitative and statistical c. Calculation and estimation d. Practical and theoretical answer quantitative and strategic question 52. Positioning is mostly_________. a. Identity b. Physical elements c. Targeting d. Advertising question 53. Marketers and senior managers like to see graphical depictions of where their brands are, and where their competitors are in the minds of their customers. What are these called? a. Histograms b. Perceptual maps c. Genograms d. Opinion charts question 54. Brands depicted as points in the map close together are those perceived as ______. a. Similar b. Different c. Expensive d. High-quality question 55. __________in perceptual maps offer(s) intriguing possibilities for new market opportunities. a. Brands b. Holes c. Targeting d. Positioning question 56. Which of the following is not true according to this perceptual map? a. Customers view Lexus and Lincoln as most interchangeable of the brands b. The Tesla and Prius are not competing with each other c. People in segment 1 prefer Tesla or Prius to Lincoln or Lexus d. People in segment 2 seek nice luxury at inexpensive prices answer people in segment 1 prefer Tesla or Prius to Lincoln or Lexus question 57. If a company promotes broadly and heavily, they are probably looking to ___________. a. Create a niche market b. Offer low prices c. Move a lot of merchandise d. Distribute through selective channels answer move a lot of merchandise question 58. A CEO is considering how he wants his company to be positioned. He has thought of it as "the coolest brand" and also the one with the best value. Which of the following is true about his predicament? a. He should definitely try to have the coolest brand. b. She should definitely try to have a brand with the best value c. He can probably achieve either of these goals, but not both d. He can achieve both of these goals answer he can probably achieve either of these goals, but not both question 1. A _________ is the general term used to describe both goods and services. a. Price b. Product c. Promotion d. Place question 2. Orbitz offers low - price tickets on flights because_____________ a. They are in competition with airlines b. It is something that benefits customers c. They accept a low margin d. Their business model is based on promotions answer it is something that benefits customers question 3. Marketers have long realized the benefits of morphing _______ purchase- transactions exchanges into long-term relationship marketing. a. Short-term b. High quality c. Customer d. Product question 4. An example of a tangible purchase is__________. a. Consulting advice b. The symphony c. Financial services d. Clothing question 5. Which of the following are pure goods? a. Rock concerts b. DVDs c. Sporting events d. Consulting question 6. __________ Qualities are those attributes that may be evaluated prior to purchase, as the customer learns about the competitive offerings. a. Credence b. Experience c. Search d. Product question 7. ____________ Qualities are those that require some trial or consumption before evaluation. a. Search b. Product c. Credence d. Experience question 8. _______________ are dominated by search and experience qualities. a. Goods b. Services c. Purchases d. Products question 9. Which of the following are pure goods? a. Rock concerts b. DVDs c. Sporting events d. Consulting question 10. What has consequences in the interaction between the service provider and the customers? a. The inseparability of production and consumption b. The perishability of the item c. The age of the customer d. The elasticity of demand answer the inseparability of production and consumption question 11. It is helpful to think of goods and services as ____________. a. Existing along a continuum b. Similar c. Different d. Comprised of both logistics and tangible items answer existing on continuum question 12. The central element of what is purchases is called the "Core, " and anything bought on top of that is called what? a. Promotions b. Goods c. Value added d. Extras question 13. A ______________ is comprised of several product lines that can vary in breadth and depth. a. Product mix b. Marketing mix c. Company d. Service question 14. The process of developing new products depends first on a company's ______________. a. Bottom line b. Size c. Location d. Culture question 15. Marketing management is involved throughout the new product development process in the ________ stage. a. Test marketing b. Concept testing c. Product development d. Idea- generation question 16. Adam and Jose are attempting to identify the bundle of product features most likely to attract customers. Jose argues that they should conduct a(n) _______________, which involves comparing different combinations of attributes and the customer simply determines which product combination sounds best, next best and so on. a. Focus group b. Interview c. Conjoint study d. Web survey question 17. What terms refers to using customer data to try to predict the product's likely success? a. Forecasting b. Foreshadowing c. Test marketing d. Profit prediction question 18. In order to calculate sales potential, we need to know what three things? a. Market price, purchase potential, target market b. Test market size, purchase intention, target market c. Market intention, purchase potential, price d. Market potential, purchase intention, price answer market potential, purchase intention, price question 19. All of the following are stages in the product life cycle except: a. Growth b. Maturity c. Introduction d. Concept testing question 20. In which phase of the Product Life Cycle is customer awareness getting stronger, and there may be some buzz in the marketplace. a. Market introduction b. Decline c. Market growth d. Maturity question 21. Company ABC is about to launch a fuller product line in an effort to satisfy more customer segments in the market. Given these activities, Company ABC's current product(s) is most likely in which stage of the product life cycle? a. Maturity b. Market introduction c. Decline d. Market growth question 22. The _____________ are 3-5% of consumers who like to try new ideas and are willing to take risks. They tend to be relatively educated, and capable and confident in assessing information about a product on their own. a. Early adopters b. Innovators c. Early majority d. Laggards question 23. The _________________ are more risk averse and waiting to hear that earlier adopters have had favorable experiences with the new product. a. Early adopters b. Late majority c. Innovators d. Early majority question 24. _____________ is a path we take when we're settled on our product mix and we think there are more segment opportunities to target. a. Product development b. Market penetration c. Market development d. Diversification question 25. What growth strategy combines new markets and new products? a. Market penetration b. Product development c. Market development d. Diversification question 26. Lee is the product manager for a software program sold by company ABC. IN evaluating the product, Lee determines that something just isn't right with how the software program is marketed to potential customers, and he feels a change is necessary. Which of the following marketing mix variables is easiest for Lee to change? a. Promotion b. Price c. Place d. Product question 27. _____________ is greater when the item is a luxury good rather than a necessity, when many substitutes are available, or when the Purchase is a relatively big one. a. Price sensitivity b. Product sensitivity c. Place sensitivity d. Promotion sensitivity question 28. Which of the following formulas defines profit? a. (price X quantity)- (fixed costs)-(variable cost X quantity) b. price- quantity -(fixed costs x variable costs ) c. price + (quantity- fixed costs) X variable costs d. price x (quantity - fixed costs)+ variable costs answer (price X quantity)- (fixed costs)-(variable cost X quantity) question 29. If a change in price barely affect quantity demanded, that means the demand is _______. a. Supplied b. Inelastic c. Unstable d. Elastic question 30. Which of the following is NOT true about the price- sensitive segment? a. They are deal prone b. They will run to competitor if we raise prices c. If prices get too high they may completely drop out of the category d. They'll buy our brand no matter what answer they'll buy our brand no matter what question 31. If your fixed costs (including marketing, advertising, R&D, depreciation, etc.) are high relative to variable costs (which include labor per unit components), the strategic objective is to: a. Maximize per unit margins b. Eliminate advertising c. Maximize sales volume d. Raise the price as much as possible answer maximize sales volume question 32. (Price- variable cost) is also called___________. a. Profit b. Contribution per unit to fixed costs c. Maximize sales volume d. Fixed price units per contribution answer contribution per unit to fixed costs question 33. What is the marketing manager's favorite tool to studying pricing? a. Conjoint b. Surveys c. Scanner data d. Meta- analysis question 34. Profit maximization occurs when marginal revenue equals____________. a. Marginal profit b. Marginal sale c. Marginal costs d. Non of these question 35. A price's role as a cue is so strong that prices are known to contribute to the formation of ___________ a. Beliefs b. Expectations c. Decisions d. Explanations question 36. Big Time Products, Inc. sets high prices for its products, and the company seeks profit margin, not volume, in which strategy is Big Time Products engaged? a. Market production b. Market skimming c. Market penetration d. Price fixing question 37. What are temporary price cuts or the issuance of coupon referred to as? a. Price promotion b. Price sensitivity c. Price discrimination d. Price instability question 38. The idea that price is actually negotiated between the buyer and seller refers to which of the following terms? a. Fixed pricing b. Sensitivity pricing c. Dynamic pricing d. None of these question 39. Selling company produces its product in batches of 100, yet its average customer only purchases ten at a time. In order to encourage sales, Selling Company must make their product available to be sold in smaller batches. This process is known as __________. a. Quantities b. Breaking bulk c. Limited goods d. None of these question 40. Pixar makes fun movies. What role does the movie theater play in the distribution channel? a. Manufacturer b. Distributer c. Retailer d. Customer question 41. The ______ of channels is a network of suppliers and providers, and the _______ of channels is efficiency, scales, and consistency in positioning. a. Who, what b. What , who c. Why, what d. What, why question 42. the downstream partners that help a company reach consumers comprise the _______. a. Supply chain b. Logistics c. Distribution channel d. Channel members question 43. Tech Gadgets Co. is revamping its distribution strategy. If the goods manufactured by Tech Gadgets Co. are simple, inexpensive, easily transported, it is typical that they would be distributed widely and _____________. a. Selectively b. Comparatively c. Intensively d. Pushed question 44. Some products are complicated ad expensive, and require the help of a sales person for a customer to make a purchase decision. These product, therefore, need to be distributed _________. a. Intensively b. Selectively c. Paradoxically d. Partially question 45. In push marketing, the manufacturer targets ___________ rather than ________. a. Consumers, channel members b. Channel members, consumers c. Men, women d. Women, men answer channel members, consumers question 46. Apple computers used to be in the business of manufacturing only, but then they opened Apple Stores. This is an example of which of the following? a. Revenue sharing b. Forward integration c. Franchising d. Backward integration answer forward integration question 47. When different types of retailers are competing , its called_________ competition. a. Vertical b. Horizontal c. Sideways d. Upward question 48. The determination of the size of a sales force is usually done via some estimation of expected ___________. a. Price point b. Salary c. Workload d. Age of customers question 49. Specialty stores carry _______ but not __________. a. Services, goods b. Clothing, jewelry c. Depth, breadth d. Variety, customization question 50. Which channel function is most visible to the customer? a. Retailing b. Manufacturing c. Distributing d. Transporting question 51. All elements of the marketing mix are important, but ____________ is the most direct communication link. a. Marketing b. Price c. Advertising d. place question 52. When a marketer looks for his aids to have a holistic nature that is consistent across all media choices, he is using ____________. a. Comprehensive Marketing Communications b. Full Marketing Approach c. Integrated Marketing Communications d. Complete Marketing Solutions answer integrated marketing communications question 53. If the advertising goal is to increase awareness, what type of ad should be run? a. An ad with lots of humor b. An ad with lots of information c. An ad with celebrity endorsement d. An ad with a combination of information and action answer an ad with lots of information question 54. Which of the following is not a way marketers wish to affect consumers in advertising? a. Cognitions b. Affect c. Behaviors d. Passivity question 55. When a brand is growing what should an ad campaign do? a. Develop the positivity of the attitudes toward the brand b. Inform the consumer about the brand c. Pull it from the market d. Remind consumers, " Hey, we are still here." answer develop the positivity of the attitudes toward the brand question 56. In a(n) ____________, the featured brand name is mentioned, as is the brand name of a competitor . a. Cognitive ad b. Non-comparative ad c. Comparative ad d. Emotional ad question 57. ___________ is when a piece of information is conveyed by any type of source, expert or not. a. Source credibility b. Cultural meaning c. Sleeper effect d. Fear question 58. Which of the following ad types does NOT tend to be rational in content and processed cognitively? a. One-sided b. Comparative c. Dramas d. Image ads question 59. if a competitor starts a price war, what should the company do? a. Cut prices b. Use an image ad c. Launce a comparative ad d. Use an emotional ad answer launch a comparative ad question 60. Memory is the primary consideration for measuring __________ results. a. Cognitive b. Affective c. Behavioral d. Thoughtful question 61. The idea that familiarity from repeated exposure to a brand, logo or ad will over time enhance the viewer's favorability toward the ad (and brand) refers to which term? a. Sleeper effect b. Affective c. Source credibility d. Mere exposure question 62. Customer Insights Inc. operates a facility that recruits 8 to 10 consumers and screens them on criteria such a relevance to the target segment or usage in a product category. What type of research is Customer Insights, Inc. engaging in? a. Focus groups b. Sampling c. Online surveys d. Copy testing question 63. What term is used to describe an experiment run by an ad agency where the ad agency will recruit consumers to come watch a TV series and commercials? The consumer will then answer questions about the ads and the agency uses the responses to determine how well the ads will do in the real world. a. Focus groups b. Sampling c. Copy testing d. Ad concept testing question 64. There are two basic attitudes that marketers measure in evaluating ads. The first is attitude toward the ad. What is the second? a. Attitude toward the market b. Attitude toward the line extension c. Attitude toward the brand d. Attitude toward the company answer attitude toward the brand question 1.) Which of the following describes the general trend of proportion of ad spending sales answer a. As ad spending increases, sales increase question 2.) What term describes what marketers look for when evaluating the effectiveness of the ad. question 3.) In the past, according to Media and marketing research , after tv which media did people tend to use the most question 4.) Donavan Sells sophisticated high tech products, He can best explain this product using which media question 5.) Which medium yields the largest reach numbers? question 6.) Which is not one of the three questions that should be addressed when designing the sales force? answer a. How do I train them question 7.) For any ad, what is a question that needs to be answered? answer a. Who is the target audience question 8.) For ______ purchases the comparative and evaluation process may be nearly instantiou and quickly forgotten question 9.) Evan visits a travel website answer a. Experience quality question 10.) Defined as a tradeoff of the quality of the purchase received compared to price question 11.) Scoring models are comprised of 3 values answer a. High purchase intention question 12.) Retention rates______ over time question 13.) Which strategy in the Ansoff product market growth combines current markets and current products. answer a. Market penetration question 14.) 2 dimensions measured in the general electric model answer a. Market attractiveness and business strength question 15.) It is not unusual for a company to be more _______ in its youth and to age toward ______ when it has market share, sales and customers to protect/ answer a. Aggressive , conservative question 16.) Kenneth is convinced that many indicators of his company's success exists, but is unsure of how to critically answer a. Marketing dashboard question 17.) Which of the following is not one of the four classes goals question 18.) An early part of a marketing plan is an assessment of _____ answer a. Where things currently are question 19.) In the spirit of a SWOT analysis, a company's strengths are defined somewhat relative to ______ answer a. other providers in the market place question 20.) If we are assessing the macro environmental issues we must attend to , such as legal question 1. Which of the following is defined to be an exchange between a firm and it's customers? a. Advertising b. Consumer behavior c. Marketing d. Finance question 2. What did the early marketplace primarily focus on? a. Product b. Promotion c. Price d. Place question 3. What do the letters CMO represent? a. Chief Management Officer b. Central Marketing Organization c. Central management officer d. Chief Marketing Officer answer chief marketing officer question 4. What is one of the largest factors stressing out marketers these days? a. The pressure of increase stock price b. The pressure to prove they are valuable c. The pressure to show results d. The pressure to produce more money than R&D answer the pressure to show results question 5. Which of the following is not part of the 5 C's a. Context b. Customer c. Corporation d. Competitors question 6. Fundamentally, the best marketers put themselves in place of their___________. a. Company b. Customers c. Competitors d. Friends question 7. What order is correct for the marketing framework? a. 5C's , 4P's, STP b. 4P's, 5C's, STP c. 5C's, STP, 4P's d. STP, 5C's, 4P's question 8. A company has its best chance of keeping its customers happy if it's in close ______________ with them. a. Context b. Communication c. Cooperation d. Support question 9. The question, "Will customers want what your company is prepared to produce?" best describes which of the 4 P's? a. Product b. Price c. Place d. Promotion question 10. Great marketing is based on ___________ laws of human and organization behavior. a. Philosophical b. Feelings about c. Intuitive d. Economic and psychological answer economic and psychological question 11. The marketing framework can be used when you're ___________. a. Buying a car b. Working a case for class c. Trying to decide where to eat lunch d. Doing your taxes answer working on a case for class question 12. What can be marketed? a. Vacation destinations b. Professional athletes c. Just about anything d. Clothes answer just about anything question 13. During the ____________ phase of the purchase process, the customer identifies a difference between an actual state and a desired state or that something is lacking. a. Purchase b. Pre-purchase c. Post purchase d. Preliminary question 14. Whether the buyer is a consumer or a business the buying process is ________. a. Consistent b. Inconsistent c. Exhausting d. Simple question 15. A_____ item is something that is purchased without much thought before the purchase. a. Quick b. Specialty c. Convenience d. Shopping question 16. Customer involvement is ________ on a B2C specialty purchase. a. Very low b. Low c. Medium d. High question 17. If you are not in the market for a new house, you will most likely ____ ads for a new house. a. Hear b. See c. Ignore d. Pay attention to question 18. Why do women who work the cosmetic counter in department stores wish to spray you? a. To get you to notice the name of the perfume b. To get you to notice the package of the perfume c. To appeal to your sense of smell, and make you remember that product d. So you smell better answer to appeal to your sense of smell, and make you remember that product question 19. Creating well-designed products is the predominant way of conveying brand imagery through________. a. Smell b. Touch c. Sight d. Sound question 20. When an ad is shown for such a short time that doesn't meet the threshold of consciousness, it is called___________. a. Fast b. Liminal c. Subliminal d. Unconscious question 21. Sensory and perceptual perceptions impressions can become______. a. Brand associates b. Perceptual fluency c. Brand names d. Catch slogans question 22. With repetition and elaboration, associates can get into_____________. a. Brand associations b. Short-term memory c. Brand names d. Long-term memory question 23. Marketers use Maslow's Hierarchy of need by________. a. Focusing their advertising on a particular level b. Focusing on self-actualization needs c. Looking at which needs yield the largest profits d. Identifying their product with a certain level of needs answer identifying their product with a certain level of needs question 24. Differences in __________ and preferences require that different products be provided to satisfy the different segment's needs. a. Companies b. Targets c. Perceptions d. Consumers question 25. Company ABC is interested in better understanding how different products be provided to satisfy the different segment's needs. a. Position its product in the market b. Segment the market c. Mass market d. Target market question 26. Considering a continuum from "mass marketing" to "one-to-one marketing" market segmentation is _____________. a. Very close to "mass marketing" b. Very close to " one-to-one marketing" c. In the middle d. On a different continuum question 27. The contrast between mass marketing and one-to-one marketing illustrates that segments become more__________ as they increase in size. a. Heterogeneous b. Favorable c. Homogeneous d. Unfavorable question 28. As segments increase in size, it becomes ____________ to satisfy them with the same product. a. More difficult b. Easier c. Cheaper d. More fun question 29. Company ABC segments customers by gender, age, education, and income, Company ABC's segmentation is based on ___________ factors. a. Demographic b. Geographic c. Psychographic d. Behavioral question 30. Regarding the phrase "time is money", what type of effect does time seemingly have on money? a. Positive effect b. No effect c. Little effect d. Negative effect question 31. Which of the following is not a demographic variable? a. Gender b. Age c. Culture d. Education question 32. Newlyweds are most likely to spend money on which of the following? a. Charitable giving b. Furniture c. Music d. Health care question 33. The fact that snow blowers tend to sell better in the north rather than in the south, illustrates the importance of considering ____________ in marketing planning. a. Climate b. Urban living c. Culture d. Educational question 34. Which of the following is a psychological factor? a. Attitude b. Education c. Age d. Country question 35. Some customers are known for their expertise and involvement in a category and area willing to share information and give advice, making them likely to generate word of mouth. These people are known as market____________. a. mayhems b. mavens c. sharers d. sellers question 36. One behavioral segment of great importance to the market is the __________ of the local brand because it is relatively easy to communicate to this group. a. Past user b. Future user c. Current user d. Non-user question 37. Some customers are currently using a competitor's brand or aren't even purchasers in a certain category at all. It is ____________ for marketers to identify these people. a. Difficult b. Easy c. Impossible d. A bad idea question 38. The idea of targeting is merely one of _________. a. Surveying b. Assessing c. Analysis d. Selection question 39. Company ABC operates a nail salon that specializes in artificial nails. It has two primary____________ women who get their nails done frequently , and women who continuously wear fake nails. a. Segments b. Positioning c. Levels of awareness d. Market size question 40. Marketers target certain segments because it's _______ to try to be all things to all people. a. Easier b. Strategic c. Not advisable d. Advisable question 41. If a market looks attractive, but a firm is not particularly skilled in the market, a key question is whether the firm can develop sufficient _________. a. Opportunities b. Segments c. Capabilities d. Products question 42. What is the method for trying to objectively assess one's own corporate strengths? a. STP b. SWOT analysis c. 4Ps d. 5Cs question 43. Strengths are _________. a. Internal and favorable b. Internal and unfavorable c. External and favorable d. External and unfavorable answer internal and favorable question 44. Company ABC's brands and products have perceived strengths, and its marketing department needs to consider what they can do to assure that these will be sustainable______. a. Market segments b. Target markets c. Competitive advantage d. Opportunities answer competitive advantages question 45. If a market segment looks attractive, and serving that segment fits our corporate abilities, then we should____________. a. Avoid it b. Collect some data c. Do some analysis d. Go for it question 46. Corporate strengths should be assessed relative to a firm's competitors in order to understand customers and their _______. a. Market segments b. Awareness c. Demographics d. Purchase choices question 47. Which of the following is true about this company based on the perceptual map? a. We dominate competitor 3 on quality b. We dominate competitor 3 on price c. We are dominated by competitor 1 on price d. We are dominated by competitor 2 on quality. answer we dominate competitor 3 on quality question 48. Company ABC is attempting to project the growth rate for a new product market. In order to project the growth rate, the firm will first need to ________ a. Create the product b. Size the market c. Promote the product d. Estimate goals question 49. A lot of estimates go into final calculations of market size, so each component needs to be as precise as possible so any errors in the calculations are NOT ___________. a. Ignored b. Calculated c. Computed d. Reduced question 50. Company XYZ is considering launching a new MP3 player product. It has sized the market and it looks attractive; however, the company would also be wise to predict the ________ of the market to better assess its attractiveness. a. Population b. Segments c. Growth d. Moving average question 51. Determining which segments to target depends on an interplay between _______ issues. a. Quantitative and strategic b. Qualitative and statistical c. Calculation and estimation d. Practical and theoretical answer quantitative and strategic question 52. Positioning is mostly_________. a. Identity b. Physical elements c. Targeting d. Advertising question 53. Marketers and senior managers like to see graphical depictions of where their brands are, and where their competitors are in the minds of their customers. What are these called? a. Histograms b. Perceptual maps c. Genograms d. Opinion charts question 54. Brands depicted as points in the map close together are those perceived as ______. a. Similar b. Different c. Expensive d. High-quality question 55. __________in perceptual maps offer(s) intriguing possibilities for new market opportunities. a. Brands b. Holes c. Targeting d. Positioning question 56. Which of the following is not true according to this perceptual map? a. Customers view Lexus and Lincoln as most interchangeable of the brands b. The Tesla and Prius are not competing with each other c. People in segment 1 prefer Tesla or Prius to Lincoln or Lexus d. People in segment 2 seek nice luxury at inexpensive prices answer people in segment 1 prefer Tesla or Prius to Lincoln or Lexus question 57. If a company promotes broadly and heavily, they are probably looking to ___________. a. Create a niche market b. Offer low prices c. Move a lot of merchandise d. Distribute through selective channels answer move a lot of merchandise question 58. A CEO is considering how he wants his company to be positioned. He has thought of it as "the coolest brand" and also the one with the best value. Which of the following is true about his predicament? a. He should definitely try to have the coolest brand. b. She should definitely try to have a brand with the best value c. He can probably achieve either of these goals, but not both d. He can achieve both of these goals answer he can probably achieve either of these goals, but not both question 1. A _________ is the general term used to describe both goods and services. a. Price b. Product c. Promotion d. Place question 2. Orbitz offers low - price tickets on flights because_____________ a. They are in competition with airlines b. It is something that benefits customers c. They accept a low margin d. Their business model is based on promotions answer it is something that benefits customers question 3. Marketers have long realized the benefits of morphing _______ purchase- transactions exchanges into long-term relationship marketing. a. Short-term b. High quality c. Customer d. Product question 4. An example of a tangible purchase is__________. a. Consulting advice b. The symphony c. Financial services d. Clothing question 5. Which of the following are pure goods? a. Rock concerts b. DVDs c. Sporting events d. Consulting question 6. __________ Qualities are those attributes that may be evaluated prior to purchase, as the customer learns about the competitive offerings. a. Credence b. Experience c. Search d. Product question 7. ____________ Qualities are those that require some trial or consumption before evaluation. a. Search b. Product c. Credence d. Experience question 8. _______________ are dominated by search and experience qualities. a. Goods b. Services c. Purchases d. Products
question 9. Which of the following are pure goods? a. Rock concerts b. DVDs c. Sporting events d. Consulting question 10. What has consequences in the interaction between the service provider and the customers? a. The inseparability of production and consumption b. The perishability of the item c. The age of the customer d. The elasticity of demand answer the inseparability of production and consumption question 11. It is helpful to think of goods and services as ____________. a. Existing along a continuum b. Similar c. Different d. Comprised of both logistics and tangible items answer existing on continuum question 12. The central element of what is purchases is called the "Core, " and anything bought on top of that is called what? a. Promotions b. Goods c. Value added d. Extras question 13. A ______________ is comprised of several product lines that can vary in breadth and depth. a. Product mix b. Marketing mix c. Company d. Service question 14. The process of developing new products depends first on a company's ______________. a. Bottom line b. Size c. Location d. Culture question 15. Marketing management is involved throughout the new product development process in the ________ stage. a. Test marketing b. Concept testing c. Product development d. Idea- generation question 16. Adam and Jose are attempting to identify the bundle of product features most likely to attract customers. Jose argues that they should conduct a(n) _______________, which involves comparing different combinations of attributes and the customer simply determines which product combination sounds best, next best and so on. a. Focus group b. Interview c. Conjoint study d. Web survey question 17. What terms refers to using customer data to try to predict the product's likely success? a. Forecasting b. Foreshadowing c. Test marketing d. Profit prediction question 18. In order to calculate sales potential, we need to know what three things? a. Market price, purchase potential, target market b. Test market size, purchase intention, target market c. Market intention, purchase potential, price d. Market potential, purchase intention, price answer market potential, purchase intention, price question 19. All of the following are stages in the product life cycle except: a. Growth b. Maturity c. Introduction d. Concept testing question 20. In which phase of the Product Life Cycle is customer awareness getting stronger, and there may be some buzz in the marketplace. a. Market introduction b. Decline c. Market growth d. Maturity question 21. Company ABC is about to launch a fuller product line in an effort to satisfy more customer segments in the market. Given these activities, Company ABC's current product(s) is most likely in which stage of the product life cycle? a. Maturity b. Market introduction c. Decline d. Market growth question 22. The _____________ are 3-5% of consumers who like to try new ideas and are willing to take risks. They tend to be relatively educated, and capable and confident in assessing information about a product on their own. a. Early adopters b. Innovators c. Early majority d. Laggards question 23. The _________________ are more risk averse and waiting to hear that earlier adopters have had favorable experiences with the new product. a. Early adopters b. Late majority c. Innovators d. Early majority question 24. _____________ is a path we take when we're settled on our product mix and we think there are more segment opportunities to target. a. Product development b. Market penetration c. Market development d. Diversification question 25. What growth strategy combines new markets and new products? a. Market penetration b. Product development c. Market development d. Diversification question 26. Lee is the product manager for a software program sold by company ABC. IN evaluating the product, Lee determines that something just isn't right with how the software program is marketed to potential customers, and he feels a change is necessary. Which of the following marketing mix variables is easiest for Lee to change? a. Promotion b. Price c. Place d. Product question 27. _____________ is greater when the item is a luxury good rather than a necessity, when many substitutes are available, or when the Purchase is a relatively big one. a. Price sensitivity b. Product sensitivity c. Place sensitivity d. Promotion sensitivity question 28. Which of the following formulas defines profit? a. (price X quantity)- (fixed costs)-(variable cost X quantity) b. price- quantity -(fixed costs x variable costs ) c. price + (quantity- fixed costs) X variable costs d. price x (quantity - fixed costs)+ variable costs answer (price X quantity)- (fixed costs)-(variable cost X quantity) question 29. If a change in price barely affect quantity demanded, that means the demand is _______. a. Supplied b. Inelastic c. Unstable d. Elastic question 30. Which of the following is NOT true about the price- sensitive segment? a. They are deal prone b. They will run to competitor if we raise prices c. If prices get too high they may completely drop out of the category d. They'll buy our brand no matter what answer they'll buy our brand no matter what question 31. If your fixed costs (including marketing, advertising, R&D, depreciation, etc.) are high relative to variable costs (which include labor per unit components), the strategic objective is to: a. Maximize per unit margins b. Eliminate advertising c. Maximize sales volume d. Raise the price as much as possible answer maximize sales volume question 32. (Price- variable cost) is also called___________. a. Profit b. Contribution per unit to fixed costs c. Maximize sales volume d. Fixed price units per contribution answer contribution per unit to fixed costs question 33. What is the marketing manager's favorite tool to studying pricing? a. Conjoint b. Surveys c. Scanner data d. Meta- analysis question 34. Profit maximization occurs when marginal revenue equals____________. a. Marginal profit b. Marginal sale c. Marginal costs d. Non of these question 35. A price's role as a cue is so strong that prices are known to contribute to the formation of ___________ a. Beliefs b. Expectations c. Decisions d. Explanations question 36. Big Time Products, Inc. sets high prices for its products, and the company seeks profit margin, not volume, in which strategy is Big Time Products engaged? a. Market production b. Market skimming c. Market penetration d. Price fixing question 37. What are temporary price cuts or the issuance of coupon referred to as? a. Price promotion b. Price sensitivity c. Price discrimination d. Price instability question 38. The idea that price is actually negotiated between the buyer and seller refers to which of the following terms? a. Fixed pricing b. Sensitivity pricing c. Dynamic pricing d. None of these question 39. Selling company produces its product in batches of 100, yet its average customer only purchases ten at a time. In order to encourage sales, Selling Company must make their product available to be sold in smaller batches. This process is known as __________. a. Quantities b. Breaking bulk c. Limited goods d. None of these question 40. Pixar makes fun movies. What role does the movie theater play in the distribution channel? a. Manufacturer b. Distributer c. Retailer d. Customer question 41. The ______ of channels is a network of suppliers and providers, and the _______ of channels is efficiency, scales, and consistency in positioning. a. Who, what b. What , who c. Why, what d. What, why question 42. the downstream partners that help a company reach consumers comprise the _______. a. Supply chain b. Logistics c. Distribution channel d. Channel members question 43. Tech Gadgets Co. is revamping its distribution strategy. If the goods manufactured by Tech Gadgets Co. are simple, inexpensive, easily transported, it is typical that they would be distributed widely and _____________. a. Selectively b. Comparatively c. Intensively d. Pushed question 44. Some products are complicated ad expensive, and require the help of a sales person for a customer to make a purchase decision. These product, therefore, need to be distributed _________. a. Intensively b. Selectively c. Paradoxically d. Partially question 45. In push marketing, the manufacturer targets ___________ rather than ________. a. Consumers, channel members b. Channel members, consumers c. Men, women d. Women, men answer channel members, consumers question 46. Apple computers used to be in the business of manufacturing only, but then they opened Apple Stores. This is an example of which of the following? a. Revenue sharing b. Forward integration c. Franchising d. Backward integration answer forward integration question 47. When different types of retailers are competing , its called_________ competition. a. Vertical b. Horizontal c. Sideways d. Upward question 48. The determination of the size of a sales force is usually done via some estimation of expected ___________. a. Price point b. Salary c. Workload d. Age of customers
question 49. Specialty stores carry _______ but not __________. a. Services, goods b. Clothing, jewelry c. Depth, breadth d. Variety, customization question 50. Which channel function is most visible to the customer? a. Retailing b. Manufacturing c. Distributing d. Transporting question 51. All elements of the marketing mix are important, but ____________ is the most direct communication link. a. Marketing b. Price c. Advertising d. place question 52. When a marketer looks for his aids to have a holistic nature that is consistent across all media choices, he is using ____________. a. Comprehensive Marketing Communications b. Full Marketing Approach c. Integrated Marketing Communications d. Complete Marketing Solutions answer integrated marketing communications question 53. If the advertising goal is to increase awareness, what type of ad should be run? a. An ad with lots of humor b. An ad with lots of information c. An ad with celebrity endorsement d. An ad with a combination of information and action answer an ad with lots of information question 54. Which of the following is not a way marketers wish to affect consumers in advertising? a. Cognitions b. Affect c. Behaviors d. Passivity question 55. When a brand is growing what should an ad campaign do? a. Develop the positivity of the attitudes toward the brand b. Inform the consumer about the brand c. Pull it from the market d. Remind consumers, " Hey, we are still here." answer develop the positivity of the attitudes toward the brand question 56. In a(n) ____________, the featured brand name is mentioned, as is the brand name of a competitor . a. Cognitive ad b. Non-comparative ad c. Comparative ad d. Emotional ad question 57. ___________ is when a piece of information is conveyed by any type of source, expert or not. a. Source credibility b. Cultural meaning c. Sleeper effect d. Fear question 58. Which of the following ad types does NOT tend to be rational in content and processed cognitively? a. One-sided b. Comparative c. Dramas d. Image ads question 59. if a competitor starts a price war, what should the company do? a. Cut prices b. Use an image ad c. Launce a comparative ad d. Use an emotional ad answer launch a comparative ad question 60. Memory is the primary consideration for measuring __________ results. a. Cognitive b. Affective c. Behavioral d. Thoughtful question 61. The idea that familiarity from repeated exposure to a brand, logo or ad will over time enhance the viewer's favorability toward the ad (and brand) refers to which term? a. Sleeper effect b. Affective c. Source credibility d. Mere exposure question 62. Customer Insights Inc. operates a facility that recruits 8 to 10 consumers and screens them on criteria such a relevance to the target segment or usage in a product category. What type of research is Customer Insights, Inc. engaging in? a. Focus groups b. Sampling c. Online surveys d. Copy testing question 63. What term is used to describe an experiment run by an ad agency where the ad agency will recruit consumers to come watch a TV series and commercials? The consumer will then answer questions about the ads and the agency uses the responses to determine how well the ads will do in the real world. a. Focus groups b. Sampling c. Copy testing d. Ad concept testing question 64. There are two basic attitudes that marketers measure in evaluating ads. The first is attitude toward the ad. What is the second? a. Attitude toward the market b. Attitude toward the line extension c. Attitude toward the brand d. Attitude toward the company answer attitude toward the brand question 1.) Which of the following describes the general trend of proportion of ad spending sales answer a. As ad spending increases, sales increase question 2.) What term describes what marketers look for when evaluating the effectiveness of the ad. question 3.) In the past, according to Media and marketing research , after tv which media did people tend to use the most question 4.) Donavan Sells sophisticated high tech products, He can best explain this product using which media question 5.) Which medium yields the largest reach numbers? question 6.) Which is not one of the three questions that should be addressed when designing the sales force? answer a. How do I train them question 7.) For any ad, what is a question that needs to be answered? answer a. Who is the target audience question 8.) For ______ purchases the comparative and evaluation process may be nearly instantiou and quickly forgotten question 9.) Evan visits a travel website answer a. Experience quality question 10.) Defined as a tradeoff of the quality of the purchase received compared to price question 11.) Scoring models are comprised of 3 values answer a. High purchase intention question 12.) Retention rates______ over time question 13.) Which strategy in the Ansoff product market growth combines current markets and current products. answer a. Market penetration question 14.) 2 dimensions measured in the general electric model answer a. Market attractiveness and business strength question 15.) It is not unusual for a company to be more _______ in its youth and to age toward ______ when it has market share, sales and customers to protect/ answer a. Aggressive , conservative question 16.) Kenneth is convinced that many indicators of his company's success exists, but is unsure of how to critically answer a. Marketing dashboard question 17.) Which of the following is not one of the four classes goals question 18.) An early part of a marketing plan is an assessment of _____ answer a. Where things currently are question 19.) In the spirit of a SWOT analysis, a company's strengths are defined somewhat relative to ______ answer a. other providers in the market place question 20.) If we are assessing the macro environmental issues we must attend to , such as legal What are perceptual positioning maps used for marketing quizlet?What is a perceptual map? A technique used to visually describe where products/brands are "located" in consumers' minds relative to competing brands. 1. Determine consumers' perceptions and evaluations of the product or service in realign to competitors.
What is the first step marketers use to drive a perceptual map?What is the first step marketers use to derive a perceptual map? Determine consumers' perceptions and evaluations of the product or service in relation to competitors'.
Which of these is collected from consumers to develop a product's perceptual map quizlet?Which of these is collected from consumers to develop a product's perceptual map? demographic, geographic, and behavioral bases to segment markets.
What are the 3 basic corporate strategies to creating value and achieving market stature?Three basic corporate strategies to creating value and achieving market stature are operational excellence, product leadership, and customer intimacy.
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