Please be prepared to leave the following information when calling the office for medication refills: Show
Please allow 48 hours for all prescription refills. If you request refills by mail, you should allow seven days. You should phone-in your refill request prior to your child’s last dose of medication to avoid interruption of your treatment. If you require completion of a health physical form or immunization record in order for your child to attend school or daycare, please allow a 48-hour notice for these forms to be completed. You may also request them when your child sees a physician at his/her checkup. There may be a charge for form completions that are requested outside of a regularly scheduled office visit. Prescription RefillsPlease read the following medication refill information carefully!At Northeast Cincinnati Pediatrics we are happy to help you get your prescriptions refilled. This is done during normal office hours Monday through Friday. Plan ahead when requesting your refills so you don’t run out of important medications. Refills can be taken care of during an office visit with your provider or through our office refill line. Refill LineTo request a refill by phone, call the office you visit most often and request to be routed to the Refill Line voicemail. You will be asked to leave important information (found on your prescription bottle) including:
A return call will be made within 2 days (for routine medications) to 7 days (for controlled medications) to let you know if the refill was completed or if additional information is needed. ADHD Controlled Substance Medication Refills
ADHD NON STIMULANT MEDICATION REFILLS: STRATTERA (atomoxetine), INTUNIV (guanfacine ER), KAPVAY (clonidine) are not Controlled substances.
Call your pharmacy when you need a refill and they will send us a request. Your provider can choose to give refills of these medications to the pharmacy and they can be sent electronically to the pharmacy on record.
Northeast Cincinnati Pediatrics © 2022 Northeast Cincinnati Pediatric Associates, Inc. Medical AssistantsSpecific laws governing medical assistants can be located atWhat is acceptable and appropriate training for a medical assistant?Prior to a medical assistant performing technical supportive services, a medical assistant shall receive training, as necessary, in the judgment of the supervising physician, podiatrist, or instructor to ensure the medical assistant is competent in performing that service. Medical assistants shall be trained by a licensed physician, podiatrist, registered nurse, licensed vocational nurse, a physician assistant, or a qualified medical assistant. Medical assistants shall be trained in a postsecondary or adult education program in a public school authorized by the Department of Education, in a community college program provided for in the Education Code, or a postsecondary institution accredited or approved by the Bureau for Private Postsecondary and Vocational Education in the Department of Consumer Affairs. For medical assistants to administer medications by intramuscular, subcutaneous, and intradermal injections, to perform skin tests, or to perform venipuncture or skin puncture for the purposes of withdrawing blood, a medical assistant shall complete the minimum training prescribed in the regulations. Training shall be for the duration required by the medical assistant to demonstrate to the supervising physician, podiatrist, or instructor. Where applicable, training shall include no less than:
In every instance, prior to administration of medicine by a medical assistant, a licensed physician or podiatrist, or another appropriate licensed person shall verify the correct medication and dosage. The supervising physician or podiatrist must authorize any technical supportive services performed by the medical assistant and that supervising physician or podiatrist must be physically present in the treatment facility when procedures are administered, except as provided in section 2069(a) of the Business and Professions Code. Are medical assistants required to be licensed or certified by the State of California to perform procedures within their "scope of practice"?Medical assistants are not required to be licensed or certified by the State of California. However, the medical assistant's employer and/or supervising physician's or podiatrist's malpractice insurance carrier may require that the medical assistant be certified by a national or private association. If the medical assistant will not be training other medical assistants, such a certification may come from any national or private association and is not required to come from one of the Board-approved medical assistant certifying organizations. If the medical assistant will be training other medical assistants, they must be certified by one of the Board-approved certifying organizations listed on the Board’s Medical Assistants page. Regarding medical assistants, what is the phrase "administer medications" referring to?The phrase “administer medications” refers to the direct application of medication by simple injections, ingestion and inhalation, or pre-measured medications. For the Board’s purposes, the phrase "administer medications" regarding a medical assistant means to inject, handle, or provide medications to a patient after a physician, podiatrist or another appropriate licensed person, has verified the correct medication and dosage. Are medical assistants allowed to administer injections of scheduled drugs?If the medical assistant has undergone the appropriate training, he or she is allowed to administer injections of scheduled drugs once the licensed person has verified the correct mediation and dosage , and the injection is intramuscular, intradermal or subcutaneous. The supervising physician or podiatrist must be on the premises as required in section 2069 of the Business and Professions Code, except as provided in subdivision (a) of that section. However, this does not include the administration of any anesthetic agent. Are medical assistants allowed to start or disconnect IV's or administer injections or medication into an IV?Medical assistants cannot start or disconnect IV’s or administer injections or medication into an IV. These procedures are considered invasive, and therefore, not within the medical assistant's scope of practice. Are medical assistants allowed to perform nasal smears?Medical assistants may perform nasal smears if the procedure is limited to the opening of the nasal cavity. Are medical assistants permitted to perform "finger sticks"?Medical assistants may perform finger sticks if they have received the proper training. The finger stick procedure is considered the pricking of a finger in order to collect a sample of blood. Are medical assistants allowed to swab the throat in order to preserve the specimen in a throat culture?Medical assistants may swab a patients throat to preserve the specimen in a throat culture if they have received the proper trainings. Are medical assistants allowed to take a patient's vitals?Medical assistants are allowed to take a patient’s vitals; height, weight, temperature, blood pressure, and pulse. Are medical assistants allowed to give narcotic injections?Medical assistants may inject narcotics into a patient by intradermal, intramuscular, or subcutaneous, once the licensed person has verified the correct mediation and dosage. The medical assistant may not inject anesthetic agents. Are medical assistants allowed to have access to the keys to the narcotic medication cabinet?This decision must be made by the supervising physician or podiatrist. Are medical assistants allowed to chart pupillary responses?Medical assistants are not allowed to chart pupillary responses. The charting of pupillary responses is considered an assessment, which is a form of interpretation. Medical assistants are not allowed to read, interpret, or diagnose symptoms or test results. Are medical assistants allowed to insert urine catheters?Medical assistants may not insert urine catheters. Insertion of a urine catheter is considered an invasive procedure and therefore, not within the medical assistant's scope of practice. Are medical assistants allowed to perform telephone triage?Medical assistants may not independently perform telephone triage. Medical assistants are not legally authorized to interpret data or diagnose symptoms. Are medical assistants allowed to inject collagen?Medical assistants may not inject collagen. The injection of collagen does not fall within the medical assistant's scope of practice. Are medical assistants allowed to use lasers to remove hair, wrinkles, scars, moles or other blemishes?Medical assistants may not use lasers to remove hair, wrinkles, scars, moles, or other blemishes. Are medical assistants allowed to administer chemotherapy and/or monitor patients?Medical assistants are not legally authorized to administer chemotherapy or make an assessment of the patient. Are medical assistants allowed to apply orthopedic splints in emergency situations, such as splints in a physician's office?Medical assistants are not allowed to apply orthopedic splints. Medical assistants may remove casts, splints, and other external devices.
Are medical assistants allowed to interpret the results of skin tests?Medical assistants are not allowed to interpret the results of skin tests. Medical assistants may, however, measure and describe the test reaction and make a record in the patient's chart. Can medical assistants be supervised by a nurse practitioner, nurse midwife, or physician assistant in the absence of a physician and surgeon?A supervising physician and surgeon may, at their discretion and in consultation with the nurse practitioner, certified nurse midwife, or physician assistant, provide written instructions to be followed by a medical assistant in regards to a performance of tasks or supportive services when the supervising physician and surgeon is not on site. The written instructions may provide that the supervisory function for the medical assistant have been delegated to the nurse practitioner, nurse midwife, or physician assistant. Can medical assistants call in refills to a pharmacy?Medical assistants may call in refills to a pharmacy, under the direct supervision of the physician or podiatrist. The medication refills must be exact and have no changes in the dosage levels. The refill must be documented in the patient's chart as a standing order, patient specific. Medical assistants may not call in new prescriptions or any prescriptions that have any changes. Can medical assistants perform hearing tests?Medical assistants may perform hearing tests under the direct supervision of a licensed physician and surgeon or podiatrist. Are medical assistants allowed to administer flu shots and other vaccines?Medical assistants may administer flu shots and other vaccines after receiving the appropriate training and the licensed person has verified the correct medication and dosage. In addition the supervising practitioner must be present in the facility. (Business and Professions Code section 2069) Are medical assistants allowed to hand patients prescription medications?Medical assistants may hand patients prescription medication that are properly-labeled and pre-packaged that have been ordered by a licensed physician, podiatrist, physician assistant, nurse practitioner, or nurse midwife. The prescriber must first ensure the medication has the patient’s name affixed to the package, the medication, dosage, and provide consultation. Can a medical assistant lawfully perform spirometry pulmonary function testing?A medical assistant may perform spirometric pulmonary function testing if the medical assistant has undergone proper training and the test is a usual and customary part of the medical practice where the medical assistant is employed. When a patient called requesting a medication refill what information is needed?When calling to request a refill you will need to provide: Physician's name. Your name and phone number. Medication name.
How should requests for directions be handled?How should requests or directions be handled? handle without consulting the provider, unless the patient's insurance plan requires a written referral. However, the provider should always be informed of such requests. Referrals should also be documented in the patient's health record.
What information should the medical assistant get from patients when they request a prescription quizlet?Name and date of birth; Name of medication; dosage; and amount of medication prescribed; When patient calls; get name of medication; dosage; and how often the patient takes it. How should the MA handle a call if the caller has a medical question?
What is the proper protocol for answering the telephone in a medical office and the information that should be documented in all telephone messages?Answering the Telephone Professionally
Proper etiquette suggests that medical office administrative assistants should identify the facility and then their own name when answering a call. Next, the medical office administrative assistant should identify the caller's name in order to refer back to it if needed.
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When a patient calls requesting a medication refill, what information is needed?
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